Upon arrival at the hotel we tried to check in - the one man on reception was very busy trying to deal with several clients at once as well as answering the phone every 30 seconds (probably angry clients ringing to complain). After waiting 20 minutes for him to find someone to show us to our room we were eventually able to settle in. We went down to the reception to find the cafe for a coffee and a snack which the hotel information said was open 24 hours only to find that there was no one there and we had to go back to reception to ask him for help, after another 20 minutes we were finally served a cold cappucino and no food was available. Back to the room for a shower, only to find that the very smart multi jet shower that looked very nice did not work due to there not being enough water pressure on the 3rd floor unless you wanted a cold shower!
We then made the mistake of dining at the hotel restaurant, the brochure made mention of top class chefs and michelin stars, but I guess that was in a former life as the food and service we encountered was appalling. My wife was served her meal and after waiting 10 minutes for mine to arrive, hers was cold, mine finally arrived after she had eaten hers and mine looked so bad, I sent it back without tasting it and we walked out, the waitress couldn't understand why!!!
The best western brochure advertises this hotel as a four star hotel at a three star price, personally I wouldn't give it a two star rating but it certainly had a four star price. Most of the services advertised in the marketing material were sub standard or not available at all. This was the most expensive hotel thet we stayed at in Italy and was by far the worst. We are still waiting for there response to our comments.

This hotel is quite a distance from the city of Rome and I was really not aware of this when I booked as this was our first visit. The hotel advertised free shuttle to the train station but that is only at certain times (once in the morning and once in late afternoon) so if you are not on their schedule you must either take a taxi or pay the hotel for the shuttle service which could get a little pricey. One evening we were stuck for a while at the dark train station as we could not get anyone to answer the phone at the hotel to come and pick us up. This would be a nice quite place to stay if you have your own transportation but if you want to see the sites in Rome and depend on public transportation you need to stay closer in. Train ride with all the stops makes it about 45 minutes-1 hour ride to and from Central Rome. Most of the hotel staff were friendly and the breakfast buffet was good. Room was very clean and pretty nice. I thought the property was very well manicured and looked very nice. Our power in our room was out our last morning so it got a little toasty without the air. Not very close to restaurants but they have one on site. Again if you are dependent on public transportation this is probably not the place for you.

Upon arriving at 4 in the afternoon we walked into our room which had never been cleaned after the previous guest. I also noticed it was extremely small and our reservation was for a suite with 2 queen beds. The man at the desk assured us it would be taken care of and we would get the kind of room promised. And, that it would take “5” minutes and it would be ready. It had been almost an hour when he came to say that they could not fit 2 big bed in the room, it was too small to fit. He said it was a suite and they just wouldn’t fit.
The room did not look like the pictures on the internet. We had little space beside one side of the bed and few around the cot in the middle of the room. The beds smelled like cigarettes. They had obviously taken the bed from a smoking room to try and make it bigger (defeating the purpose of a smoke free room). The mini fridge was barely cool. The brochures in the lobby for the hotel advertised “Outdoor swimming pool (opened all year)” - when we asked if we could swim he shook his head no. The brochure also said “20 in. tv with free sky cable/satelitte channels in every room”. We could not turn the tv on. And then at midnight we were awoke by an alarm that seemed to be a fire alarm. The front desk said it was the tv because we tried to turn on our tv earlier and doing that had set off an alarm now. Our room did not have free tv.
There were other problems also.
We were not pleased, overall it was not worth what we paid.