There are only a few good things I can say about this Citéa. There's free parking, air conditioning in the rooms, and a tram stop is literally right outside the front door so it is really easy to get into Strasbourg.
The things I did not like include:
My friend and I were sick with colds when we made it to Strasbourg and so we just wanted to get a lot of sleep, but the cleaning staff woke us up at 10 AM wanting to clean our room when we had arrived at 8 PM the night before. I couldn't believe it. What hotel starts cleaning occupied rooms that early in the morning?? And there is no "Do Not Disturb" sign to put on the door either.
The kitchenette was tiny with no extra shelves for storage, there was nothing to wash the dishes, and we had a coffee maker but no coffee pot so we couldn't actually use it. Later I noticed a sign in the elevator (written only in French) advertising a cleaning kit for 3€ that included dishwashing soap, a sponge and towel. I had already gone to Auchan and bought my own soap and sponge though. I often stay in hotels with kitchenettes and this was the only one that did not provide dishwashing soap for free. Why provide dishes if you're not going to provide something to clean them?
There is free parking in the lot behind the building, or you can pay 6€ a day to park in the underground garage. However, the back door connected to the lot is locked and you cannot use it to enter the building, so you always have to walk around to the front after parking.
We did not have a bathtub in our bathroom (perhaps this is only for rooms with a large bed, and not two beds as we had) and we almost ran out of toilet paper because the cleaning staff never replaced it. There was free soap and body wash in the bathroom at least, but no hairdryer.
The internet connection is ethernet only in the rooms, and you need a username and password, so make sure to ask the receptionist when checking in because it is not included in the information packet in the room. There is wifi in the lobby only.
The internet was painfully slow, especially in the evenings. The last two days I was there it did not work at all. The connection is through Swisscom so the reception can't do anything to help you.
Reception closes at 9 pm during the week and 6 pm on weekends/holidays so make sure to notify them if you are arriving late.
I will not be returning to this hotel and now I'm not so sure if I want to try other Citéas.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC