My family and I stayed at Pierre & Vacances Les Jardins de la Côte d'Opale for a New Year break. On checking my credit card statement upon my return, I noticed that we had been charged twice for our stay. I raised this with the agent we booked with (booking.com) on 4th January 2010. They assured me that they would deal with the error and advised they were in regular dialogue with the hotel to resolve the matter. Despite numerous chasing e-mails and providing them with a copy of my credit card statement to prove the double charge, I have still not been refunded (5th Feb). So from a customer service perspective (making the double charge error in the first place, time taking over a month and counting to resolve and putting the onus on the customer to prove the error), very, very poor.

This was just what we were after for taking the kids abroad for the first time: apartment place with a pool near a beach. Voila. The pool is lovely, and the block was tidy and compact. There's a breakfast room, but you're better off wandering to the boulangerie in the morning. It's a lovely walk. The apartment was a bit too small for cooking evening meals in, but: a) we ate out practically every night; and b) we probably ought to have gone for a two-bedroom one. Certainly will next year, as I can't really face another week on a sofa bed!

Location is great - a quick morning drive to the beach, and a pleasant evening stroll to the town for dinner. Le Touquet is a very characterful town - plenty to see and do, miles of sand, some lovely countryside, and loads of restaurant choice. Friendly, too.

The check-in staff were very friendly and you ARE able to check-in before the stated time of 5pm. Rooms are basic but comfortable. We had two single beds with duvets and a sofa bed with sheets. Kitchen has dishwasher, combi microwave/oven and four ceramic hobs.
Location is a good 20 minute walk from the town centre but this means it is very peaceful and the walk itself was very pleasant (the sun was shining).
Swimming pool is great for small kids and there are plenty of sun-loungers.
The sea was a major disappointment - very dirty - we didn't dare swim.

This hotel was a very pleasant surprise and should have a higher rating. If you like self contained, undisturbed accommodation then this is the place for you.

You are given packs of freshly laundered sheets and towels and have to make up your own beds. The rooms are basic but comfortable and have televisions and computer access.

There is a swimming pool surrounded by a large, decked area, which is complete with sunbeds. The grounds are very well kept and back onto a race course.

The surrounding area is fantastic and has empty sandy beaches, good restaurants and a lovely little town.

We have booked to go again this summer with our dogs and can't wait.