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Carbon Hotel – reviews, photos

4.0 of 5
Europalaan 46, Genk 3600, Belgium
Hotel amenities
Carbon Hotel
Ranked #3 of 11 hotels in Genk
3.5 of 5 stars 41 Reviews
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41 reviews from our community

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Traveller rating
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    12
    3
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Date Rating
Ghent, Belgium
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Fantastic Stay”
5 of 5 stars Reviewed 24 January 2012

Stayed at the Carbon Hotel Genk for 2 nights, beginning of january 2011. We've enjoyed every bit of the "carbon experience". We got a Carbon Style deluxe room with big bathtub in the middle of the room. If you can splurge a little, you should really go for that room. Bathtub is huge and just perfect to spend a romantic time in with your loved one. We went to the Spa centre on the top floor. Very friendly employees. Facial treatment and massage one of the best I've ever had. The Gusto restaurant on the ground floor is defenitely worth checking out as well, lovely food (although service could be a little more friendly... ). Don't really have anything bad to comment about this place, except for maybe the parking garage. It would be nice if they included the parking in their prices. Would defenitely go back for a weekend!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zielona Gora, Poland
2 reviews
“Slimming stay”
5 of 5 stars Reviewed 19 January 2012

I bought Slimming stay package at Carbon Hotel and I must say it was great. I spent relaxing time in the sauna of wellness centre Carbon Sense. Also had a Power plate session. Carbon is a desing hotel so the room I stayed in was also designed - walls were black and white, the color changing lights were installed in the ceiling so you could choose each day what color you want (depending on your mood). Beds were comfortable. Staff was very friendly - Nikki from reception remembered my name the second time she saw me.
It was a very nice stay.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Karolina H about Carbon Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Top Contributor
249 reviews 249 reviews
Reviews in 77 cities Reviews in 77 cities
230 helpful votes 230 helpful votes
“Design”
3 of 5 stars Reviewed 26 December 2011

it's a good design hotel, but was a little bit too cold for me. There was no warm feeling in the hotel. The room was good, but all in black even the bathroom. There was a bad light in the bathroom. The room was a little bit dirty. The hotel is really not cheap and i expect something more. The breakfast was ok, but nothing more, and it cost 19 euro..

  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Leuven, Belgium
Senior Contributor
28 reviews 28 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Nice design but attention to details is missing”
4 of 5 stars Reviewed 20 December 2011

We received a voucher as a wedding gift including access to the spa and a dinner.

The rooms are very design and have all the nice features but some of the details are not at the level you would expect.

The spa is very nice and clean and offers a great relaxing opportunity.

The restaurant is nice with decent quality of food and turns into more of a bar later in the evening.

Breakfast is as expected with a good choice but nothing special.

All in all a very trendy place on a good location with plenty of parking and nice design.

Room Tip: Carbon Style+ room is worth the extra cost but you should not be shy as the bathtub is in the middle...
See more room tips
  • Stayed April 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Breda, The Netherlands
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Pretty Good”
4 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

Overall this was a good hotel. My partner picked it out and we went for our 2 year anniversary. It was our first time in Genk.

The Carbon Hotel is modern and a "design hotel" which means it does lack a bit in terms of practicality. The bathtub in the middle of the room for example is nice for relaxing in but it is surrounded by a concrete wall which comes down to about head level (yes I do have a bump on my head still!) Also, the bathroom light is automatic so it comes on when you go in, waking up your partner. If you try to close the bathroom door it scrapes along the floor (at least it does in room 414). Also, the area where you change clothes is in the main bedroom (the bathroom just has a toilet and shower, no mirrors etc) so you don't get privacy.

The room was clean and nicely furnished. The lighting system was rather complicated and they give you a paper (in Dutch) with instructions of how to work all the lights. The switches are impossible to find in the dark (but the step up into the bathroom isn't!).

The bed was comfortable. The shower is nice although there's nowhere to put shampoo, conditioner etc, just a tiny shelf for a bar of soap and nothing else. The circular thin toilet seat is really uncomfortable and you only get 2 medium towels and 2 tiny towels so if you want to wash your hair, ladies, you'll need to ask for another one. I did that and received 1 "clean towel" with dried blood stains on. Yuk!

The "free minibar" consists of 1 orange juice, 1 Coca Cola and 1 still water, but there is a refrigerator so bring your own drink if you want. You also get a robe and slippers. You can keep the slippers. When you pay they charge 5 euros "city tax" per day plus 11 euros for parking per day. The car park is underneath the hotel.

The restaurant is expensive but the dinner was very good overall until the end when the waiter forgot to bring my drink and it was hard to get service. Strange really since it was good until that point. Also, the forgotten drink was on the bill.

Breakfast was good. There was bacon and scrambled eggs, toast, croissants, sweet pastries, ham, cheese, 2 kinds of cereal, yogurt, orange juice, chocolate milk, tea, coffee and fruit salad, buffet style. It's 19 euros each which is a lot so you might prefer to eat breakfast somewhere else, but it's unlimited so if you like a hearty breakfast you'll like this.

We booked a couple's massage in the spa. My partner opted for the hot stone massage and I opted for an aromatherapy massage. When we arrived they hadn't heated up the stones so we had to wait for 20 minutes. The massage room was FREEZING cold and the girl who did my massage had cold hands. The oil was also cold so even though it was meant to be relaxing all I could think about was my goosebumps. They wouldn't turn up the heating. The massages were 85 euros per person for 55 minutes which is on the high side and we were both really cold at the end of it. So much for relaxation! The hallways are really cold too, as is the wine bar downstairs. The rooms have air conditioning or heating so you can control that, although the cleaner does like to leave the windows wide open so it's like getting back to a refrigerator, brrr.

There isn't anything to do in the immediate area apart from a few shops but we drove to the Maas-Mechelen to have a look around and also to Aachen.

I would recommend this hotel if you want something a bit different. I wouldn't recommend the massage because the room is so cold. We didn't use the sauna. There is no pool. I'd recommend eating in the Gusto restaurant at least one night because the food is good quality. But I think spending a few more cents heating the massage room and hallways wouldn't break the bank.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Carbon Hotel

  • Carbon Hotel Genk
Address: Europalaan 46, Genk 3600, Belgium
Price range (per night):* INR6,409 - 11,369

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