I went skiing to Austria with a group of friends and we had a lovely time at this hotel. Everybody was very friendly and happy to help with our requests ( like finding a table for 14 people at the last minute in Maria Alm). I would recommand this hotel to friends.
Three negatives: - you need to get the bus to the slopes. Only a very short ride but the waiting and the standing in a packed bus with skis... Was ok but not great.
- The owner was best pal with a Deutch family ( the dad was the DJ at the hotel on New Year's Eve). The children would run up and down the floors, shout and 'sing' as loud as they could every evening and morning. 2nd and 3rd floors were going crazy! We were probably unlucky to there as the same time as them.
- Our taxi was picking us up at 3pm so we wanted to go skiing, leave our bags somewhere and have a shower. Not possible! Eventually, after a long explaining, we got a room for our bags... no shower though.
I would still recommand this hotel, the staff was very nice ( but you are dealing with the Autrian rigidity), rooms were very clean and breakfast excellent! We were not half board so we didn't get to eat the deliously smelling and looking evening dinners. We went skiing to an other part of Austria last and it most certainly wasn't as nice.
I would go back to Maria Alm and to the same hotel. The location in terms of restaurants and bars is also very good. We had great fun! You must try the 'Dancing Bar' (couldn't make it up!).