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Holiday Inn Express Stansted Airport – reviews, photos

3.0 of 5
Thremhall Ave | London Stansted Airport, Stansted CM24 1PY, England
Hotel amenities
Holiday Inn Express Stansted Airport
Ranked #3 of 4 hotels in Stansted
3.5 of 5 stars 466 Reviews
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466 reviews from our community

What travellers say about this hotel
  • Shuttle buses(15)
  • Very clean(9)
  • Family room(6)
  • Early morning flight(5)
  • CUSTOMER SERVICE(4)
  • Half hour(4)
  • Night stay(3)
  • Double beds(3)
  • Car park(3)
  • Fire alarm(3)
Traveller rating
    85
    196
    118
    39
    28
Only show reviews for Family (93) | Couples (106) | Business (69)
Date Rating
Torino
Top Contributor
59 reviews 59 reviews
Reviews in 35 cities Reviews in 35 cities
18 helpful votes 18 helpful votes
“comfortable”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

the hotel is pretty nice, nice rooms, not too spacy indeed, but it is very very comfortable.
wifi only in the main lobby and breakfast available also in the very early morning (i waas there at 4.45 for a cup of coffee, toasts and cereals, orange juice...)
10 minutes from Stansted Airport, very good choice for early morning flight or late night arrival (honestly i would suggest only for early morning flight since there is always a chance to get to town also at night)
the only bad thing is the 2 pound/person fare to pay for the coach to and from the airport. the coach leaves every 30 minutes from 4.30am to 1.00am and my advice is to queue in time not to miss the ride

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask backpacker_f about Holiday Inn Express Stansted Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit Joseph, Front Office Manager at Holiday Inn Express Stansted Airport, responded to this review
12 February 2012
Thank you for taking the time to complete your Tripadvisor review following your recent stay at the Holiday Inn Express London Stansted.
Our Bus transfers to the airport which is run by a third party is charged at a very competitive price in comparison to other airport hotels around Stansted and is unfortunately a charge that has to happen to cover the service
We are pleased to hear that overall you had a very pleasant stay. We look forward to welcoming you in the near future.

Kind Regards
Amit Joseph
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bigmark
Top Contributor
56 reviews 56 reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
“Still Disappointing”
2 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

Stayed here a coiuple of years ago, and was disappointed, but I use HIE a lot so thought we would try again, but again wished I had stayed elsewhere, Room to Hot and again air con temp did not move from 22 had on lowest seeting to try and cool down, glad it was not summer, table lamp not working a call to reception to get fixed , should be that hard , but advised no maintence avaialable ! give me a bulb and I will change it , but assume HS reasons would not allow ! Unhelpful reception in assiting me find a restuarant that could offer a take away service, think they wanted to sell there own food, sorry HI are not best know for there food, have tried in the past and always poor, so I dont bother , I did not eat there food, so can commet on it here, but there was a 45 minute for it for the poeple who did order ! The tiolet was hard work to flush - I have read some other that have this problem here aswell ! Room was clean and typical HIE , but still has big old tv ! and remote contol did not work to well . these are basic faults that should not happen. Car parking is charged at £8 which I think is a bit high for Hotel guests - Breakfast is included , but the quality is not that good scambled eggs dried out, cheap sauages , I know they say its free, but come on improve the quality please.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask jollyjenks about Holiday Inn Express Stansted Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit Joseph, Front Office Manager at Holiday Inn Express Stansted Airport, responded to this review
12 February 2012
Thank you for taking the time to complete your Tripadvisor review following your recent stay at the Holiday Inn Express London Stansted.
Please accept my sincere apologies on behalf of myself and my team for any discomfort caused.
I regret that your experience at the hotel is certainly not to our usual standard.
Please be assured I will be discussing and actioning where appropriate the circumstances of your dissatisfaction in depth with my colleagues.
We would also like to inform that we have a new dinner menu launched from the end of December. This is been well received and recommended by our customers.
Hotel Car parking is charged at a nominal charge of £8. This is very competitive in respect to other Airport hotels around Stansted and there would normally be a charge at any airport hotel.
Once again thank you for taking the time to bring the shortcomings of the team to our attention. Your valuable feedback will help us to improve our product and service to our future guests.
We look forward to having the opportunity to be of service to you in near future.

Kind Regards
Amit Joseph
Front of House Manager
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NORWICH
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“. . . well done Holiday Inn.”
4 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

This hotel proved to be a winner as far as we were concerned. The price was most competitive, although we did book almost 6 months in advance. If one is looking for an over-night, reasonably-priced hotel, close to Stansted Airport, you could not do better than this for the money.
A complementary breakfast was available from 04.00 hours (the only disappointment being, we were told that eggs, etc, would be available at this time also, but were not). Cereal, toast and coffee, however was available.
The rooms were spotlessly clean and quiet. Check-in was done quickly by the knowledgeable, friendly staff. There is also a transfer service by coach (stop No. 30) to and from the hotel. This service costs £2 per person, each way, starting from 04.00. Also a 4-minute walk from the hotel, will bring you to McDonald's which was also a plus point. So, all in all, well done Holiday Inn.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jogico about Holiday Inn Express Stansted Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit Joseph, Front Office Manager at Holiday Inn Express Stansted Airport, responded to this review
12 February 2012
Thank you for taking the time to complete your Tripadvisor review following your recent stay at the Holiday Inn Express London Stansted.
We are pleased to hear that overall you had a very pleasant stay. We look forward to welcoming you in the near future.

Kind Regards
Amit Joseph
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cavan, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Fine for a stay before early morning flight”
3 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

We paid £58 for a double room before an early morning flight. Room was small but since we were only going to be there a couple of hours we didnt mind. It was easy to get to and from airport, close to a mcDonalds and filling station so despite arriving late in the evening we were able to get something to eat. We left at 5.30 for our flight so didnt get the full breakfast included in the price.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask dirishlady about Holiday Inn Express Stansted Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit Joseph, Front Office Manager at Holiday Inn Express Stansted Airport, responded to this review
12 February 2012
Thank you for taking the time to complete your Tripadvisor review following your recent stay at the Holiday Inn Express London Stansted.
Complimentary Hot Breakfast is available from 06.00am to 10.00am.We do serve light refreshments between 04.00am to 06.00am this includes Tea/Coffee Cereals & Juice.
We are pleased to hear that overall you had a very pleasant stay. We look forward to welcoming you in the near future.

Kind Regards
Amit Joseph
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zwolle, Netherlands
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“Overnight OK, strict policy not.”
3 of 5 stars Reviewed 17 January 2012
3
people found this review helpful

Rooms are quite small, but OK and clean, staff is very friendly and helpfull. We arrived at 10 AM (early inflight) and staff told us we couldn't check in before 2 PM, and not even one minute earlier, although occupation was low and the room probably ready. Hotel policy

The hotels website stated you could ask for a late checkout (our flight the next day would be 4 PM) which was possible, but at a cost. 20 GBP would be the charge, about a third of a normal overnight charge. That felt like a ripp-off, since we've been in a lot of ICH hotels, had a few late checkouts, which were always free. I told the desk clerck, but again, hotel policy.

But for the rest; the hotel was good, MacD & Starbucks nearby, rooms soundproof, airport shuttle very convenient, complementary breakfast very nice and again staff very friendly.

Room Tip: All rooms are good.
See more room tips
  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Ta2Gerrit about Holiday Inn Express Stansted Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit Joseph, Front Office Manager at Holiday Inn Express Stansted Airport, responded to this review
12 February 2012
Thank you for taking the time to complete your Tripadvisor review following your recent stay at the Holiday Inn Express London Stansted.
We appreciate your feedback. Our hotel operates a 2.00 pm and 11.00 am, Check in and Check out time. We do offer Early Check in and late departure up to 2pm for our Priority Club ambassador, Gold & Platinum guest for no extra charge. Being an airport hotel our demand for such requests are high hence there is a charge applicable.
We are pleased to hear that overall you had a very pleasant stay. We look forward to welcoming you in the near future.

Kind Regards
Amit Joseph
Front of HOuse Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Stansted Airport

  • Holiday Inn Express Stansted
  • Holiday Inn Stansted
  • Stansted Holiday Inn
Address: Thremhall Ave | London Stansted Airport, Stansted CM24 1PY, England
Price range (per night):* INR3,845 - 11,425

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