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Hilton St Anne's Manor, Bracknell – reviews, photos

4.0 of 5
London Road, Wokingham RG40 1ST, England
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Hilton St Anne's Manor, Bracknell
Ranked #2 of 6 hotels in Wokingham
3.5 of 5 stars 245 Reviews
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245 reviews from our community

What travellers say about this hotel
  • Very good(8)
  • Swimming pool(4)
  • Hotel grounds(4)
  • Little bit(3)
  • Not ready(3)
Traveller rating
    72
    68
    54
    29
    22
Only show reviews for Family (65) | Couples (65) | Business (47)
Date Rating
Reading
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Stay”
4 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

We stayed in the hotel as a birthday treat and the receptionists were not very welcoming or polite which was disappointing as first port of call. Our bedroom was very nice and comfortable with all the amenities you would expect. The Omnia resturant was good with lovely, reasonable priced food. We had escape spa treatments which were the highlight with the friendly spa staff. The cleanliness of the living well facilities were not good with the changing areas looking like they haven't been cleaned in days, the gym staff also seemed put out by our questions. Overall it's a great local hotel which I would recommend.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Susan J about Hilton St Anne's Manor, Bracknell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge Rosendo, General Manager at Hilton St Anne's Manor, Bracknell, responded to this review
15 February 2012
Thank you for completing a Trip Advisor Review on your recent visit to Hilton St Anne's Manor.

It is always disappointing when you read comments from a guest who didn’t enjoy certain aspects of their stay, we always endeavour to offer the highest level of service.
I was pleased to read your observations on the restaurant and you thought the food was reasonably priced.

Your comments regarding the cleanliness of the LivingWell facilities have been taken on board and have been addressed.

Thank you for choosing to stay at Hilton St Anne’s Manor and I hope that despite your disappointment on this occasion we have the opportunity of welcoming you back to the hotel at some time in the future

Serge Rosendo
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire, UK
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Disappointing! Pay a little more and go somewhere nicer”
3 of 5 stars Reviewed 7 February 2012

We were greeted by friendly reception staff and were able to check in just before 3pm. We paid £69 for a standard double via booking.com excl breakfast. We paid £10 each for this at check-in. Our room (150) was bleak - tired furniture, old style bathroom and a huge gap under the door. It was a cold snowy Saturday and we couldn't get the heater to work (via air con unit) so I called reception. They said they'd send someone to look at it and we waited 10 mins so I called them again (i'm impatient!) and asked if we could move rooms to the main house which felt much warmer when we walked through. They arranged this for us free of charge and we moved to a Suite which was bigger, warmer and a nice decor. Bathroom still a little tired and freezing!! So cold we waited to come home to shower in the morning.
Spa facilities just 'ok'. My massage treatment was disappointing - I don't think the lady was experienced and cut it short by 5 minutes. I was the last appointment of the day and I think she wanted to get home! I'm still waiting for a call from the Manager/hotel to talk to me about this.
Bar/conservatery area nice - a little dated but nice to sit by the window with a drink and watch it snow. Service and food in the restaurant was good for dinner and breakfast; the best part of our stay.
Nice to have a late check out of midday but didn't stay and use the 'spa' facilities as planned.

Room Tip: Pay extra for a Delux/Executive suite in the main house. The standard double is like a conference ho...
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JulesBerkshire_UK about Hilton St Anne's Manor, Bracknell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge Rosendo, General Manager at Hilton St Anne's Manor, Bracknell, responded to this review
15 February 2012
Thank you for taking the time and trouble to post a review on this website. We are glad that you enjoyed our conservatory to watch the winter treat of snow gently falling on the gardens. We do empower our staff to try and resolve issues if they arise and I am pleased that the issue with your original room was rectified.

I understand that our spa and treatment provider has been in contact with you to resolve the sitautions you faced to your satisfaction.

Thank you for choosing to stay at Hilton St Anne's Manor.

Serge Rosendo
Hotel Manager
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London, United Kingdom
Senior Contributor
35 reviews 35 reviews
Reviews in 27 cities Reviews in 27 cities
43 helpful votes 43 helpful votes
“Very good hotel if you can get a deal”
4 of 5 stars Reviewed 31 January 2012

We found a great deal on this hotel through lodging-world.com back in the low season of early December and were delighted by the quality of the hotel and the value for money we got.
The room was well up to Hilton's usual standards and looked as if it had been recently refurbed. The bed was very comfortable and the bathroom clean and well maintained with good quality towels and bed linen.Service from reception and in the restaurant was extremely good and the staff were clearly well trained in customer service as well as possessing very good attitudes to that.
The location is very pleasant with a real rural feel despite its proximity to main roads.
We would certainly stay there again if we could get a similar deal.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ToshKent about Hilton St Anne's Manor, Bracknell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge Rosendo, General Manager at Hilton St Anne's Manor, Bracknell, responded to this review
1 February 2012
Thank you for taking the time to write a response after your recent visit. Your observations and opinions are appreciated as they enable us to access the standard of service and facilities that we offer our guests meet their expectations. I was particularly pleased to read your comments regarding the extremely good service you received from the well trained staff.

I do hope we have the opportunity of welcoming you back to St Anne's Manor in the near future.

Serge Rosendo
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Top Contributor
87 reviews 87 reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
“A lovely comfortable hotel. Manor rooms in need of room renovation”
4 of 5 stars Reviewed 31 January 2012

I was in business in Wokingham and stayed at St Anne's Manor which is run by Hilton. A £6 taxi ride from either Bracknell or Wokingham station on the slow train from London Waterloo (1hr) very easy by car. I was given an executive room in the old Manor House which sounds very grand. The room was very large with a 4 poster bed, wardrobe, seating area, flat screen tv, safe, tea and coffee making facility, iron and ironing board. The bathroom was up 3 steep steps and was very old. There is a pedestal sink a tired Mira shower over a bath and toilet. Nowhere to put toiletries or your cup of tea in the morning while getting ready. Nice towels and a few toiletries which were adequate.

The bed was very comfortable and although the room was a nice size, it had no wow factor for me and it's age was not even quaint. I would say it was very tired and in need of some TLC which I know Hilton could give it and maybe will in time. Otherwise the hotel is well run, the staff are as you would expect, very friendly and efficient.

There is a living well leisure area near the entrance to the hotel with a full gym and nice swimming pool. It is open to the public so was very busy on the day I was there (Saturday night).

I did not eat in the hotel do cannot comment in the restaurant. There is free wifi everywhere.


  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HotelBloke about Hilton St Anne's Manor, Bracknell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northolt, United Kingdom
Senior Contributor
25 reviews 25 reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Great place for relaxation”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We stayed at this place in Jan 2012 as we were celebrating our anniversary. We went for a Spa package.

Location
The hotel is surrounded by 25 acres of forest so not the usual hotel situated in a bustling street. The nearest town is Wokingham where there are a lot of shops & restaurants.

Room & Service
The experience begins even before you check in. Few days early, they sent us an email asking to fill in an online form to pre order anything (food + amneties) so that it would be ready in our room. The room is comfortable.

Food
We opted for dinner at the Omnia restaurant which is in the hotel itself. Being vegetarians, there wasn't much choice in the set menu but the food was wonderful. It good to see how can a simple dish can be made so be cooked so beaurifully.

Facilities
We took advantage of the LivingWell spa facilities. There's a swimming pool, sauna, steam room as well as a hot tub. All of them seemed to be well looked after. We also went for a massage which are provided by The Escape which was relaxing as well.

Rating - 4/5. For the amount we paid, the overall experience was quite good. It could be better by offering free internet access.

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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nirajay about Hilton St Anne's Manor, Bracknell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hilton St Anne's Manor, Bracknell

  • Hilton Hotel Wokingham
  • St Annes Manor Wokingham
  • Hilton Wokingham
  • Wokingham Hilton
Address: London Road, Wokingham RG40 1ST, England
Price range (per night):* INR4,626 - 18,447

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