This is my third trip to the Holiday Inn East Kilbride, although we stay less than 20 mins away it is great for my Son and I to come and spend quality time together. This visit I brought my friend and her Son for their first visit. What a lovely time we had. We both were given twin rooms with sofa beds which was great. The pool area has been refurbished since our last visit and the new steam room was worth a visit, well several visits. Food as always was first class and the staff in La Bonne Auberge couldn't have been nicer, sometime you wonder about noise from the kids (they are 7) but no one seemed to bother. We had such a great time we decided to stay on for a second night. Sarah in the bar was a star and made us feel so welcome. Our only downside was the 3 fire alarms that went off, one when we were in the pool, one in the bar, and one when we were in our jammies. The staff were brill and had towels, blankets etc for the kids, a very good touch. We decided on room service on our second night as a treat for the boys, how surprised were they when it was delivered by the Manager, how posh did they feel. Again, we had a lovely trip and it reminds me why we keep coming back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 January 2012
Dear Guest
I am glad to hear that you enjoyed your stay at our hotel and left a positive review on TripAdvisor.
It is brilliant to hear you found Sarah warming, your comments have been passed onto Sarah and Stephen our restaurant manager.
I am sorry however to hear that the fire alarms did sound during your stay. Please be assured that the issue with the individual detector has been resolved. I am pleased to read that you feel the evacuation was well organised and as comfortable as possible.
We hope to welcome you back to the hotel again soon whether it is for an evening meal (Children under the age of 12 eat free at our hotel) or stayover.
Kindest Regards
Scott Drury
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC