This was the second time me and my partner had visited in the last 2 months we had the spa deal with dinner bed and breakfast , food and massage was excellent but the best thing about the whole experience was the service its 1st class from start to finish.My car had a flat tyre when we were checking out and the staff managed to get me a electric pump which was great but it drained my battery as I was being silly and not turned on my engine the staff then searched for about an hour looking for jump leads they managed and gave me a jump start I cant belive the service when we stayed we were made to feel very special which is always nice.Me and my partner want to say a big thank you to kyle and the rest of the team at the hotel you guys do a great job and will be recommending you to everyone.

We were married in this hotel 13 years ago and this was our first trip back since then. I have to say, the service now was far, far better.
The leisure is a little disappointing, albeit I believe this is about to be refurbished.
The service was generally superb - Scottish staff who really tried to help and had a personality.
The food in the restaurant was outstanding.

Very enjoyable relaxing stay! Had a lovely time and the staff are very professional and can't do enough for you! Although the only thing is drinks can be expensive so be prepared! Well worth it for a treat in a very upmarket hotel! With a great spa and friendly staff and a calming atmosphere! X

When I arrived at the Crutherland, my initial impression was good: a nice hotel set in fine grounds. I'd booked a dinner, bed and breakfast rate of £124, so the hotel is not cheap. When I got to my room, it was freezing cold. The electric radiator had been turned off. I had to shiver for half an hour until the radiator heated the room. The bed was clean and comfortable, but both armchairs in my room had threadbare arms. Not so good. The rest of the room was fine, apart from the TV remote control which did not work. I had to turn the TV on and change channels manually. When I went down to the bar, it too was cold - 1 lady was drinking wearing a jacket - and the restaurant was also chilly.
One of the reasons for booking the hotel was its 2 red rosettes for food, but my DB&B rate only entitled me to the Market Day menu. I was told I could choose from the main menu, but there would be a £3 supplement for any starter and a £5 supplement for any main course. I chose my starter from the main menu and the main course from the Market Day menu. The food was superb! When it came to dessert, I asked whether, as I did not want to take a dessert, the £3 supplement for my starter could be waived. I was told that this was not possible.
So, overall, not a bad stay, just not quite as good as I had been hoping for. Maybe I am being too picky, but my room should be warm on arrival on a cold winter's day, and the public rooms should not be chilly. Threadbare armchairs are not a disaster but just take away from what was actually a good, clean bedroom.