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Travelodge Alfreton – reviews, photos

Old Swanwick Colliery Road, Alfreton DE551HJ, England
Hotel amenities
Travelodge Alfreton
Ranked #1 of 1 hotels in Alfreton
2.5 of 5 stars 53 Reviews
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53 reviews from our community

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London, United Kingdom
1 review
“Refusal of refund and robotic customer service staff”
1 of 5 stars Reviewed 26 November 2011

Prebooked trip on a cheap rate but 10 days before the trip was told had to attend a crucial hospital appointment to meet wtih senior medical team due to a long term life threateninng illness. Medical team appointment could not be flexible so tried to amend the travelodge booking but told this was not possible. I was told I would lose my money the whole £132 as it was a non refundable booking despite me telling them this was exceptional circumstances. Still the same answer like a broken record. Was told I could contact customer services using the website. This was flawed an the website would ot let me do this. Then I asked to speak to a manage or supervisor and was told they would not be able to help. I asked about five times and finally spoke to a supervisor who said the same thing. I then asked them to email the customer service team on our behalf. It was like talking to machines.. It seemed all staff read answers off a printed page without any compassion or humanisation. It would also seem that you have no other options but to speak to them if you have complaints or problems which they seem to be reluctant to help with. If you can negotiate your way to successfully report it on the website you are very clever as this is so complicated and difficult it just resets itself once you have put all of the details in so you just have to start again. I have found out the CEO is called Guy Parsons and lives in Wimbledon with his wife and five children. I wonder if he ever has to endure the pathetically disgraceful way that his staff talk to the customers and treat them and if he knew about it what would he do. I think these people seem to forget that they are there to serve the customer and not the other way around. It is disgraceful the way they treat their customers an I wonder who they think they are. I am not surprised they have had to shed staff. At his rate they wont have any customers left. Everybody vote with you feet. Do not accept poor customer service. Do not tolerate it. They are here to serve you. Next stop, letter to the CEO. Guy Parsons, here i come. Listen to your customers. They are usually right.

Stayed November 2011, travelled on business
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Boston, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“As expected”
4 of 5 stars Reviewed 21 November 2011
2
people found this review helpful

For a travel lodge just what was expected, paid £25, value for money, would not have wanted to pay full rate. Staff friendly and helpful, did notice the creaking floorboards, but it did not bother us, would stay here again if in the area.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask swainy_11 about Travelodge Alfreton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfreton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Nice hotel - but don't expect the Ritz!”
4 of 5 stars Reviewed 17 November 2011
1
person found this review helpful

I stayed at this hotel about a year ago with my partner........the staff were friendly enough, our room was clean and there were the basic products you would expect - TV, tea and coffee making facilities etc. This hotel is very good value if you can find one of their sale prices online but I wouldn't personally pay the higher price range - there are other hotels within a few miles if you're looking for something swanky! (I know this as I live near Alfreton.) I am a regular at the little chef next door, and although it's a little pricier than average, the food is really nice (especially the breakfasts!) and the staff are lovely - especially Jamie! If you are looking for other places to eat nearby there are many places in Alfreton town centre located only 5 minutes drive away - wetherspoons, italianos and two indian restaurants (all located on king street), Domino's Pizza (High Street) and Mumbai Masala (another indian restaurant located on cressy road which I love!) Please be aware that these establishments don't have their own car parks and that parking is only available at the roadside. Hope i've helped!

  • Stayed December 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lisa_444 about Travelodge Alfreton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincolnshire
1 review
1 helpful vote 1 helpful vote
“One of the better ones”
4 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

Having read previous reviews we were a bit dubious about what to expect at this travelodge even though we are now strangers to these establishments. It is well placed for walkers like us with lots of great walks within half and hour of the lodge and one in Alfreton itself starting from the park. Tescos and other shops/restaurants are 3 minutes down the road. The young man who welcomed us was very cheerful, personable and helpful. As we had a dog he gave us room 9 which was very clean, with clean towels and linen, comfy bed. The hot water from the sink tap was a bit tepid but the shower gave plenty of hot water. We booked this Travelodge last December in their big Sale and stayed 3 nights a £9 a night. What fantastic value, you would be hard pressed to pitch a tent for that price. Having a very tight yearly budget to work to, Travelodge sales allow us to have 4 or 5 walking holidays a years in the Yorkshire Dales, Lake District and the Peak District. If we have one gripe it is the price for having a dog, it is £20 a stay, OK for us as we usually stay 3 or more nights but it does prevent us taking one night stays as it is a lot of money for one night. They should amend their price structure to £5 a night for dogs. It must put many people with dogs off staying in the lodges especially if they have more than one. We always take our own sheets to cover the bed linen and sofas so that dog hairs do not get on the furniture. We are very mindful of the visitors who will stay in that room after us. One of the best Travelodges for us and much quieter than others we have stayed at, easy to get to and find.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jane W about Travelodge Alfreton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
Top Contributor
50 reviews 50 reviews
Reviews in 32 cities Reviews in 32 cities
129 helpful votes 129 helpful votes
“Somewhere to get your head down”
3 of 5 stars Reviewed 5 November 2011
2
people found this review helpful

This is a travelodge, not the Savoy. Travelodge's don't really need much in the way of an introduction. A bed and a bathroom is about as much as you can expect and we got a bed and a bathroom, so in that respect we got what was expected. This one is located just four minutes drive along the A38 from Junction 28 of the M1. It is very handy for Alfreton, Chesterfield, Derby and Nottingham. First impressions when you arrive is a rather dubious looking car-park. the hotel itself is concealed behind tree's. The reception entrance is shared with the adjoining Little Chef. We were met by a very cheerful young lad who checked us in quickly and explained that our room would need some additional bedding but he would bring it along shortly. Our room was on the top floor, there are three floors and no lifts, so if you are infirm, you are best off asking for a middle floor. We faced onto the car park through the trees which made the room feel a bit dark. The double bed and the sofa bed were both very comfortable and the bedlinen clean and tidy. Bath towels, one in particular looking a bit old and raggy. TV channels were basic and reception on some was not 100% sharp. Kettle and tea and coffee were available. the bathroom had plentiful hot water and a fairly powerful shower. The hotel seemed quiet upon our arrival in late afternoon but on our return that night the car park was very busy and the hotel appeared to be quite busy. It seems to be frequented by business men and contractors due to the cars and vans observed in the car park. It was quiet enough at night and sleep was not disturbed.

We had breakfast in the Little Chef the following morning, it is quite large but with fewer tables making it feel a bit sparse, the two staff were very friendly. Jamie took our orders and offered extra's without being pushy, the young girl cooked and brought over the breakfast within ten minutes and checked that all was ok. I do feel that Little Chef is on the pricey side. I wouldn't normally pay more than £4 for a similar offering but then they are catering to a captive market, especially at this Travelodge which has little else around it.

No frills, basic but adequate, worth the money if paying the basic price.

Room Tip: If you can't do stairs, then ask for a middle floor as this is the same level you enter the hote...
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  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Travelodge Alfreton

  • Travel Lodge Alfreton
  • Alfreton Travelodge
Address: Old Swanwick Colliery Road, Alfreton DE551HJ, England
Price range (per night):* INR3,845 - 4,737

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