Needed a base to visit Legoland, and waited too long to book a hotel in Billund. I thought Vejle would be nice, and the Park Inn advertised a swimming pool next to the hotel. With a great deal of optimism, I truly hoped for a positive experience but from arrival we had problems. I had to visit the front desk twice to get towels, linens for the spare bed for my child, and a television remote. Though we booked a package with Legoland travel where the tickets should be provided by the hotel, I only noticed just before departing that I had to pick this up from the hotel - this oversight would have cost an extra hour in travel back and forth. Another oversight was the odd hours for access to the adjacent swimming pool in August. We did visit on Monday for a half hour or so before everyone was sent out of the pool (closing time 8 pm which seems very early). Wednesday we picked up passes from the hotel desk and went to the pool only to be told they were closed for summer holidays (so beware that you probably will miss the chance to use the pool in the summer except during the day). This information also surprised the staff at the hotel desk, so don't rely on them for useful information. For "bad luck" we had a room on the side of the hotel just above the kitchen back door. Since there is no air conditioning or apparent ventilation, we opened the window rather than swelter.....the result was an enjoyment of the staff's cigarette smoke and conversation. Early morning deliveries and garbage tossing was no fun either. We slept, but not well, and were always woken up at 6 am. As for the room it was basic Ikea-ware ie functional but not cosy, however the bathroom was really sub-standard. The shower was completely missing grout and had severe mildew accumulation. The toilet was badly stained and smelled - attached is a picture together with the banner the cleaning staff proudly placed on the toilet to declare it sanitized. You can be the judge. Speaking of the cleaning staff, the effort on the room seemed minimal. On the positive side, the breakfast was very nice and the the dining area was also very attractive. The staff were friendly and helpful with my requests for things, but I would not normally expect to have to ask for linens and towels or tv remotes, or to be given a pass for something that was closed. I can only hope that our experience was exceptionally bad. We survived and had a great time at Legoland, but I think next time we will stay at Propellen in Billund.