I've stayed in several Quest properties, which have varied from excellent to good. This was a big exception.
I was put in a room with a strong stink of mould or rising damp, with a lot of noise from the TV next door. It was terrible. When I complained, I was told it was the only room available. Yet, when I booked I stipulated I didn't want ground floor and I was told at that time there were apparently plenty of upstairs rooms.
It was overheated too, with a lift that comes from another century, so slow. A staff-member was helpful in arranging a new room after the first night but the point is people should never have to stay in, let alone pay high rates for, substandard accommodation.
Although they knew I was very unhappy with the smelly room etc, nobody contacted me to discuss it or apologise on behalf of this Quest or the company. Very disappointing.
