I've stayed in several Quest properties, which have varied from excellent to good. This was a big exception.
I was put in a room with a strong stink of mould or rising damp, with a lot of noise from the TV next door. It was terrible. When I complained, I was told it was the only room available. Yet, when I booked I stipulated I didn't want ground floor and I was told at that time there were apparently plenty of upstairs rooms.
It was overheated too, with a lift that comes from another century, so slow. A staff-member was helpful in arranging a new room after the first night but the point is people should never have to stay in, let alone pay high rates for, substandard accommodation.
Although they knew I was very unhappy with the smelly room etc, nobody contacted me to discuss it or apologise on behalf of this Quest or the company. Very disappointing.
Quest Mont Albert reviews
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Quest Mont Albert – reviews, photos
741-745 Whitehorse Road | Mont Albert, Mont Albert, Victoria 3127, Australia
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13 traveller photos
Melbourne
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“Shocker”
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Stayed July 2010, travelled solo
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Melbourne, Australia
Senior Contributor
“Great value, spacious rooms and quiet location make this the best choice in the area”
Stayed in a 1 bedroom apartment with a friend and will definitely be back. Rates were great value for money and rooms were comfortable with all the modern touches. Balcony was a good size and well sheltered from the street. Woman at check in was extremely helpful and provided me with free parking. Only problem is the slower than normal elevator from the carpark but it's more amusing than annoying. Had a great night at this property and I can't recommend them highly enough.
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Stayed July 2009, travelled with friends
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Dougie92
1 review
“Great place to stay”
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person found this review helpful
I recently stayed at the Quest Mont Albert and found the rooms to be quite large and spacious. We had a room with a kitchen and the bathroom had a washing machine which made things much easier for my stay.
I work in Box Hill and was able to walk there each day or catch the tram.
The reception staff were great and the housekeepers very friendly. I'll definately be staying their again.
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Stayed May 2008, travelled on business
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Additional Information about Quest Mont Albert
741-745 Whitehorse Road | Mont Albert, Mont Albert, Victoria 3127, Australia
Price range (per night):*
INR8,393 - 10,727
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3.5 out of 5, 23 reviewsLast reviewed 25 Jan 2011
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