We stayed two nights in a two-bedroom apartment. While the location is very good (just down the road from Box Hill Hospital and Box Hill Central, these apartments are clearly showing their age. From an antiquated and frustratingly slow single elevator to stained carpets and dirty walls, these apartments have seen better days. The cleaners are doing an adequate job, but I shouldn't be finding other peoples' detritus under beds and tables. If anyone lost a can of deodorant in room 338, I found it under the bed. I also found the heavily discounted nightly rate to be quite expensive. $200 a night? Way out in the 'burbs? Yikes.

This is one of the better Quests I've stayed at, with spacious rooms and a well equipped kitchen. The TV has both Foxtel and all the free to air digital channels.

The location isn't exciting but if you need to be in the area for work (as I did) then it is convenient. It's not far to Box Hill which has excellent Asian food.

The only drawback of this hotel is the lift. Now you may have been in a lift where you said "this is the slowest lift in the world!" but trust me, you were wrong. The Quest Mont Albert has to take that honour - I have never seen anything like it.

I've stayed in several Quest properties, which have varied from excellent to good. This was a big exception.

I was put in a room with a strong stink of mould or rising damp, with a lot of noise from the TV next door. It was terrible. When I complained, I was told it was the only room available. Yet, when I booked I stipulated I didn't want ground floor and I was told at that time there were apparently plenty of upstairs rooms.

It was overheated too, with a lift that comes from another century, so slow. A staff-member was helpful in arranging a new room after the first night but the point is people should never have to stay in, let alone pay high rates for, substandard accommodation.

Although they knew I was very unhappy with the smelly room etc, nobody contacted me to discuss it or apologise on behalf of this Quest or the company. Very disappointing.

Stayed in a 1 bedroom apartment with a friend and will definitely be back. Rates were great value for money and rooms were comfortable with all the modern touches. Balcony was a good size and well sheltered from the street. Woman at check in was extremely helpful and provided me with free parking. Only problem is the slower than normal elevator from the carpark but it's more amusing than annoying. Had a great night at this property and I can't recommend them highly enough.