This hotel was previously the Sheraton Hotel in Antalya and in recent years I have stayed there often. Cosmetically the hotel has not changed a great deal but the service now that it is a Rixos hotel is extremely dissapointing. The front desk is in absolute chaos - it took us nearly half an hour to check in competing with some rather yobby looking football team. Our rooms were not ready but eventually they agreed to hold our luggage and place it in our rooms in our absence. When we came back to the hotel our baggage, still on full view was sitting exactly where it had been left (including computers and other valuables). Returning from dinner we decided to have a drink in the lounge area where we paid (stupidly) 70 lira for a bottle of Majestic which retails at around 14 lira in a shop here (we dont mind paying more but the prices are quite unacceptable at this rate. The staff are well willing but very inexperienced and overall the whole set up is by any standards amateurish and the hotel is certainly not worthy of its star rating. Clearly aiming to be a hotel catering for bussed in large groups unlike before when it was under the ownership of the Sheraton.

I recently stayed at the Rixos on business and had a pleasant stay.
The Rooms were clean and spacious.
I had a selection of welcome chocolates and tartlets awaiting me in my room on arrival which were very nice and most welcoming, however the uneaten food remained on the table for three days ! this not only looks bad as the once glazed strawberry starts to dissolve into its own puree but it also starts to smell ! I would stongly recomend that a policy of removing these goodies are implemented after the first night for what starts off as a nice touch becomes an iritation to the lack of detail and consideration.

As I needed to iron my cloths I found there were no Irons or Ironing board, so I contacted reception .
I was informed that they do not have any however they would send laundry to collect.
I was initialy concerned about the speed in which the service would take, however they collected the shirts within a matter fo minutes and had the shirts returned with ten minutes, a very fast and efficient service .
The service was polite and friendly and the lobby area and pool very attractive .
The breakfast buffet was very extensive and catered for all and every taste and nationality.
I did however find the prices for a glass of wine rather suprisingly excessive.
On the whole a good stay although for a five star, room for improvements.

I stayed at Rixos Downtown for one night last week and as a businessman, I wasn't impressed with it.
They call themselves a five even six star hotel but lack of attention to detail lets them down.

There is no iron and ironing board in the room. They don't deliver them to your room either. You have to use the laundry service.

The toiletries in the bathroom are Bvlgari. However, there are no cotton buds but there's a nail file.
In the morning, hot water stopped running in the middle of my shower. I waited for more than five minutes but still no sign of it. Therefore, I had to finish it in cold water in December.

At breakfast, I ordered a glass of fresh orange juice and was charged 10 TRY (3.57 GBP) for it. I understand it if they charge for it somewhere where oranges are not grown. However, Antalya is the orange capital of Turkey. Probably, the cheapest thing you can buy is oranges, there.
When I explained all of these to the lady at the customer relations, she didn't seem to be surprised with it. She told me that the management took such things seriously and act on them.
So far, I haven't received a formal apology regarding the cold shower I had to take. They charged me 10 TRY for a glass of sour orange juice and no compensation was offered.

Besides, if you'd like to use the minibar, a five cl miniature bottle of Beluga vodka costs 55 TRY (19.64 GBP)!

In my opinion, the hotel is not suitable for a businessman/woman. I don't think I'll stay there, again.

Stayed at the Rixos Antalya (which used to be a Sheraton) for one night 2 weeks ago. Could be a brilliant Hotel but let down by slow and inefficient staff and lack of attention to detail. Someone else commented on the nickel/dime mentality which is evident when it took the desk 30 mins to check me out as they asked someone to go to my room and check if my honesty was correct about the one bottle of water I had consumed. I do speak some Turkish and could work out what was going on which is insulting on that sort of tariff, and if they were ever full which I doubt they would be, they would have a small riot at check-out.

The hotel came with high expectations as it was recommended by one of our Turkish friends who was in awe of the young entrepreneur who owns the chain.

As a business stay it is ok but definitely avoid for any other reason.

One final thing is that the a/c is set to warm for the whole hotel to suit the Turkish visitors who find it chilly at 22 degrees and in the evening we had to sleep with the patio doors open to counteract the heat.