rooms founded 100 years ago,bath was derty,refregrator doesn't work,food wasn't deleshis,unfreandly reseption,just good sweming pool and drink and nice ukrain girls.....I wish I stay at home and don't went this trip!!!!!

The hotel is well located and has a great potential, but has been run down badly. More 3 star than 5. Seems they are only interested in all-inclusive russian tourists with an always full glass of Vodka. The hotel employees are mostly from ex-soviet Central-Asian republics and speak not a word English. Judged by their rudeness they must be really underpaid.
Organize well your timing of departure - Once checked out, you can not even have a glass of water while waiting for the taxi!

If you are british stay away. We spent 10 nights here and never spoke to any guests. Rooms were grubby, seldom cleaned, bathroom was filthy, food was boring as was the entertainment. Don't book at any price.

after staying for 12 days at the Ozkajmak Falez hotel, I can assure you that it is the worst hotel that i have experienced. The hotel it self is huge, and very pretty to see, but the staff is horrible, they don't speak a word in English, few words in German, and they are perfection in Russian. Personally I'm a person that don't mind the small things and details, but this hotel got me so frustrated.!!!! There was absolutely no animation team, maybe that's because the hotel is located in the center of the city, and the staff just thought : hey why do we need to entertain the guests when they can go and explore the city? but that's just stupid. You get very bored during the day. You have nothing to do unless you brought a book with you're self.The good part though is that near the hotel, is a big shopping center which I loved and it's the best thing I can think of during my stay there.
About the restaurant's: the open buffet is good but not great, very boring, every night the same things, they don't bother to change the dishes and if you want something to drink you cant just go there and pick it you're self you have to wait until the waiter comes and brings it to you, and that can be for about 30 minutes up to 1 hour due to the low staff that they have, and by then you're finished with the food. And one day I made the mistake to get a glass of water by myself because the waiter wasn't coming and I was so thirsty from eating, and when I got to the bar, they started screaming and yelling at me why did I stand up, I'm not allowed to do that. And when I went to the reception to speak with the hotel manager, he told me that that's the hotel policy. And I started thinking what kind of a hotel is this?? I went to many hotels in Turkey- all inclusive 5 stars- I was free to do what ever I wanted.
But the Russians where treated special, in a very special and delicate way, and I felt a bit discriminated.
And absolutely no night life, there is a disco, but the children play there all the time...?!?!?!
So I beg you, don't go to this horrible hotel, not worth the money, not worth you're time, not worth anything, better to stay at home.