Our flight was diverted to Gatwick due to the snow when due to land at Luton. Easyjet put us up in this hotel for free until transportation could be organised to continue us on to our destination.

We arrived during the early hours and check in was efficient.

The room itself was a bit of a struggle to get to with two suitcases as not only were there the stairs to contend with but the double doors on the landings opened opposite ways making them difficult to negotiate.

The room and bathroom was clean, well appointed and the bed was comfy. The shower was warm and powerful.

I don't know if it was due to our long day but there seemed to be a lot of light switches and after getting in bed we had to get out to turn one off but covent find which.

Breakfast was nice after a short wait for a table. This was probably due to the large influx of last minute guests due to the easyjet flights. Staff coped admirably in attempt to clean tables, serve tea and coffee etc.

I could not comment upon if the hotel is good value for money as we didn't pay, but I would say if flying from Gatwick again I'd look into staying here.

Traveling from Gatwick Airport on January 27th we decided on the night before ‘Park and Fly’ deal at the Copthorne Gatwick Hotel, the deal appeared to be a good rate for the room and weeks car park, about £95. The Hotel standards are fine, but be warned costs of anything else in the Hotel are very high. The main restaurant wanted £34 for a steak, and even eating in the bar the pie & chips and the fish & chips are about £12 a head, add in a couple of drinks and you can easily add £60 for a couple to your bill.
Taxis transfer to Gatwick using Roadrunners, was an excellent service for £12, on our return using Airport Taxis within the terminal was £14. If you travel between 8am and 8pm you can use the bus @ £4.60 each way.
In general an excellent Hotel less than 10 minutes from the airport.

Came hear with another two familys. After booking and paying for this months in advance, we arrived to find the system hadnt updated and we werent on the records. We waited with hungry children in the lobby until they finally updated and found us on there. My room, the bed wasnt even made, another of our rooms, the tv was broken. Then in the other room, the electrics caused the laptop cable to go up in flames and the smoke alarm never even went off. When we voiced our problems to the lady in reception, she put her hand up and said to go to someone else. Very poor service. Not only were the staff untrained they seemed to have no idea what they were doing. Very rude. I would not recommend this place to anyone. I will be sure to warn everyone i know and tell them to avoid this place as it can hardly be called a hotel

My family and I (6 of us) stayed here for 1 night before flying out from Gatwick South Terminal the following day.

When staying on a park and fly rate, you quite simply park in the designated area and make your way to reception. Check in was smooth as always and we were asked to fill out the necessary forms and also asked to hand our our car keys. If you are taking the shuttle the next morning, ensure that you book your tickets for this upon checking in, or you run the risk of not being able to board the bus at your chosen time. The cost is approx £4 per person but family tickets are also available. Bear in mind that the shuttle leaves approximately once hour, so make sure you leave plenty of time to check out in the morning, so you dont miss your bus!

The hotel does have a pool and a gym, but we were unable to gain access to either due to both closing fairly early in the day (even though they should have been open, after looking at the opening hours on the hotel website) - it appeared that the facilities were independant of the hotel, although I could be wrong about this. Perhaps best to ask at check in, if you are interested.

There is 1 bar - The Library Bar, that serves hot, soft and alcoholic drinks. Nice and pleasant to sit in and just opposite there is a door leading to the outside, overlooking the pond, for smokers. There is also a "pub" - which serves all manner of drinks and traditional "pub grub". A meal for two here - 2 courses each, with 2 glasses of wine and 2 pints of beer usually costs between £40 -£50. Although you can purchase a meal and drinks for alot less then that, depending on your choice.

There are 2 "proper" restaurants - "The Brasserie", which we have not tried and "Lion D'or", the fine dining restaurant, which was absolutely fantastic. We each had 3 courses, with 3 bottles of red wine, jugged water, a couple of vodka and lemonades and 3 pints of beer and the bill came to just over £250 - for 6 people - and for the standard of food and service received, we thought that this was very reasonable.

If you have not requested a room on the ground floor or near reception, you may find that the trek to your room takes rather a long time, so do make a request to avoid this, when booking. You can also request a paper to be delivered to your room in the morning, if you wish.

The total cost for 1 night, plus park and fly for 15 nights was £140 incl VAT. A very good deal considering how much airport parking can cost these days.

Lastly, yes the hotel does need a little bit of TLC, especially the corridors and rooms - the decor is looking a little tired now, but we will continue to stay here for pure convenience and because we have always received good service.