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Phu Chaisai Mountain Resort & Spa – reviews, photos

4.0 of 5
388 Moo 4, Ban Mae Salong Nai, Mae Chan 57110, Thailand
Hotel amenities
Phu Chaisai Mountain Resort & Spa
Phu Chaisai Mountain Resort & Spa
Phu Chaisai Mountain Resort & Spa
Phu Chaisai Mountain Resort & Spa
Phu Chaisai Mountain Resort & Spa
Phu Chaisai Mountain Resort & Spa
Ranked #3 of 3 hotels in Mae Chan
4.0 of 5 stars 82 Reviews
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82 reviews from our community

    Trip type
Traveller rating
    39
    28
    5
    7
    3
Date Rating
Bangkok, Thailand
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“We were so excited to stay here and became so disappointed we left!”
2 of 5 stars Reviewed 19 August 2010

We had planned to stay for four nights. We just stayed for one uncomfortable pest filled night. The area surrounding Chiang Rai is beautiful and the views are fabulous. This is the best thing about the resort. However, you can take advantage of the views elsewhere. Additionally, you are so far out of town that you really are stuck in the resort - which is a shame with a limited food menu. (Although the Phu ChaiSai salad was nice).

We booked a Pool Villa. The buildings were really pretty at one point but overall, the management isn't keeping the place up and standards have dropped from wherever they were that got them a good rating.

Cleanliness: A big letdown. The pool clearly hadn't been cleaned between guests or in a long time. There were leaves and sticks and other detritus at the bottom of the pool. We would expect a few leaves but this was a lot and the water seemed murky. I couldn't use it. The mosquito net was full of holes and we had to request a new one. The towels were ragged and we requested a new set which were an improvement but barely. I've included a photo of the 'improved towels'. There were cobwebs everywhere, a weird fungus growing on one of the hangers and the flowers were wilted in our room on arrival. Finally - the insects. We live in Thailand so we're very used to an inavoidable level of pests. Even bearing in mind we're in the mountains, this was an infestation. Thousands of ants inside. Then spiders, caterpillars etc. At night we had great difficulty sleeping as we had to pick some off ourselves in the bed. It was all a bit musty and rundown.

If it were a hostel, you might overlook it but for the price, this is supposed to be a luxury resort! We moved to Le Meridien the next day and received better treatment and a better room for a much better price.

Service: From some staff members it was well meaning but from others we got ignored. I went to the front desk and stood for a few minutes before management would bother to acknowledge me. I requested to see another room and they said "Yes" and went back to a conversation and ignored me for a further five minutes until I had to leave them and wait for someone to care to talk to a guest.

  • Stayed August 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Sofia, Bulgaria
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Mix basket”
3 of 5 stars Reviewed 8 June 2010

The location of the hotel is perfect for nature lovers. however, when we we there,
the most of the activities offered by the resort were not available...such as pottery, umbrella paiting or elephant ride.
since the location of the hotel is far away from any town, makes it difficult to get around
unless you arrage for transportation in advance.
there was a BLACK OUT during our stay there. luckily the rain brought down the tempreture. we could sleep first half of the night without air conditioning, however somewhat 'hot'! but due to the 'dark' condition.....we realize that there were many fireflies
all around the forest.
the prices of the services in the resort is a little pricey.
las but not least...if you ever go there during dry season- please be prepared for MOSQITOS!! i was really upset when they couldn't even offer mosquito coil for us during dinner time. my children were badly bitten by the tons and tons of mosquitos!
otherwise a lovely resort!

  • Stayed June 2010, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Copenhagen, Denmark
Senior Contributor
21 reviews 21 reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“So charming and inspiring!”
5 of 5 stars Reviewed 15 May 2010

Phu Chaisai is hard to describe - it has to be seen and experienced. Magnificent view of the mountains, extraordinary architecture and a dedicated staff. I stayed with my family in a pool villa, so beautiful! Bath tub with view of the mountains and an infinity pool with the same view. So many details, so peaceful, so charming. The resort also have their own elephants - my children loved the daytrip on elephants to the river. Food could have better, but the view and charm could not be found better anywhere. Highly recommended!

  • Stayed February 2009, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Didnt actually stay here, but came to their spa”
4 of 5 stars Reviewed 12 May 2010
2
people found this review helpful

We were staying across the way at Katiliya and thought for a change of scenery we would pop over and check it out. Its very different to where we were staying, looked nice, but more basic. The spa had a 2 hour treatment that we took advantage of while there for my husbands birthday (and our honeymoon). While the treatment was pricey, but 2 hours (massage and facial) we both chose our own oils, and I can say with all honesty that it was the nicest massage I have ever had. We both walked out of there feeling like we were walking on air.

Stayed March 2010, travelled as a couple
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Sydney, Australia
Senior Contributor
41 reviews 41 reviews
Reviews in 28 cities Reviews in 28 cities
60 helpful votes 60 helpful votes
“A lovely resort”
5 of 5 stars Reviewed 26 March 2010

We spent 3 nights at Phu Chaisai at the start of our most recent Thailand trip. Upon checkin we were generously upgraded from a Deluxe Bungalow to an Executive one. The room was very large, and extremely comfortable with indoor and outdoor seating and "lolling" areas and bath on the balcony. The bathroom was also enormous with separate shower and toilet and twin vanities. Unfortunately the views have been ruined somewhat by the recent construction of a new resort in the valley in front of Phu Chaisai, but on a clear day there are still good views out to distant hills.

Due to the location, there's not a lot to do at Phu Chaisai unless you have your own transport or are willing to pay for the resort to arrange a car and driver for you. There are a few short walks you can do on the property and surrounding areas, but nothing really interesting. Best to take a good book and lounge by the pool or in some of the pleasant public spaces, simply strolling about and smelling the abundant flowers and patting the owener's friendly dogs. Free Wifi is a good bonus as well.

Food is excellent, much of it grown organically on site, though some may prefer a slightly more comprehensive breakfast. We opted for the Thai breakfast of congee each morning rather than average sounding eggs.

Staff were all friendly and obliging, despite many having very limited Englsih.

The Spa is excellent and a massage or beauty treatment are highly recommended.

We had a really relaxing and enjoyable stay at Phu Chaisai, were completely comfortable there as a same-sex couple, and found it to be good value for money. Next time we might opt for one of the pool villas over on the next hill, though that would mean a 10 minute walk to and from the main resort.

  • Stayed March 2010, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Phu Chaisai Mountain Resort & Spa

  • Phu Chaisai Mountain Hotel
  • Hotel Phu Chaisai Mountain
Address: 388 Moo 4, Ban Mae Salong Nai, Mae Chan 57110, Thailand
Price range (per night):* INR4,558 - 5,058

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