i go on trips alot i love staying in hotels. i was in charge of organising my sister's hen. my sister booked tir gan ean in January and i confirmed the booking in march i gave them my e-mail and phone number. in June they started sending my sister very upsetting e-mails stating they were cancelling the booking. i rang them to explain i was dealing with the booking i was given the price per person and then told i needed everybodies credit card details. i give mine and they already had my sisters i explained that i would not be getting anymore. i rang 2 days before we arrived to make sure everything was ok they said it was i asked cud i call into the rooms at 12 midday they said yes wen i arrived i was told that no i cud not check in until 2 even tho i was ok 2 days before. when i arrived back they told me firstly that they had no bar and the lights in lift no longer worked but the lift was still fine. the next morning we all went for breakfast, in all my life i was never treated so badly firstly the waitress never served us for 20minutes 1 lady came in after us and she served her first then one girl asked for butter and she never got it for her but as the waitress walked back into kitchen she said "f**ksake who do they think they are they can wait for there f**king food" i couldnt get over how rude she was. when the food did come out all the orders were wrong. when checking out she tried to charge 110euro extra i asked to talk to the manager who i was told was off but i was given the original price i asked for manager to contact me but 6weeks later and a further 2 calls from me and ive heard nothing. i really am so upset for such a new hotel the staff ruinned it. also the sheets were definatly not changed as there was hair and marks on bottom sheet.
- Tir Gan Ean Hotel
- Tir Gan Ean Doolin
