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Greenways Hotel – reviews, photos

5.0 of 5
No. 1 Torquay Avenue | Upper Claremont / Bishops Court, Claremont 7708, South Africa
Hotel amenities
Greenways Hotel
Ranked #1 of 2 hotels in Claremont
4.5 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    43
    2
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    3
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Date Rating
Cape Town
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“A Special experience...”
5 of 5 stars Reviewed 12 December 2011
1
person found this review helpful

Greenways is a secret to most Cape Town residents, but it is one of the best restaurants that I have visited in ages! Set in truly beautiful surroundings, the ambience is one of relaxed charm. The staff are amazing, and the food is really great. In the middle of the silly season rush, what a very special way to take some time out - at prices that are SURPRISINGLY affordable! And save some space for dessert - OH MY WORD they are delicious! THANK YOU, GREENWAYS!

  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sandra J about Greenways Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Wonderful hotel!”
5 of 5 stars Reviewed 22 November 2011

My husband and I stayed at Greenways for a weekend in November and had a wonderful time. Staff were exceptional. Old world charm throughout the house is perfect. Tea and coffee station was offered to us which was enjoyed. Mini bar is FREE which is rather rare in other hotels. Beds were very comfortable. My only complaint was the very small tv in the room. Will return.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Shar0ne about Greenways Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joburg
1 review
1 helpful vote 1 helpful vote
“Old World Charm!”
5 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

I often travel to Cape Town on Business, and usually stay in City Centre Hotels which are within walking distance to my meetings.
The only problem is that after a long day, one needs to unwind and this is impossible to do in a cramped Hotel room 10 stories up.
The Greenways Hotel has turned my last visit to Cape Town into a memorable one.
On entering the premisies one is greeted with the feel of Open Space and a sense of peace and tranquiliy, and is a perfect setting to escape after a frenetic day.
The rolling lush Gardens and sparkling swimming pool allowed me to unwind. The staff were very attentive, the rooms spacious and well equipped, and the delicious dinners had me enquiring for additional helpings. I'll defintaley be back again, this time with the family!!

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask shaun m about Greenways Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich
1 review
“Response to Dave Y's review”
5 of 5 stars Reviewed 8 November 2011

From 23rd to 25th October I stayed in Greenways with a small group and everybody was just happy with the hotel, the food, the garden, the staff und - specially! - the extensive breakfast selection. So I just don't know whether Dave Y really was in the same hotel than me and my friends.
As I'm in the travel trade, I'll recommend Greenways to all my clients and for sure I'll stay there again during my next visit to Cape Town.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Marianne K about Greenways Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SusanneCapeTown, General Manager at Greenways Hotel, responded to this review
12 November 2011
Dear Marianne,

thank you for affording the time and for posting this review, it does so much for the motivation of our team! I am so happy to hear that we met the expectations of your very exclusive, well travelled group of guests. I am sure they had a beautiful time in South Africa and most of them will return for individual trips to Cape Town/greenways hotel; we will look after them and make them feel at home!

Kind regards from a beautiful Cape Town including one of the new 7 wonders!
Susanne
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Bloemfontein, South Africa
1 review
3 helpful votes 3 helpful votes
“Not great value for money”
2 of 5 stars Reviewed 7 November 2011
3
people found this review helpful

I stayed at Greenways on a business trip to Cape Town; the hotel was selected for its close proximity to the Vineyard Hotel where I usually reside (it was unfortunately full). It is true that Greenways has magnificent grounds and is in a prime location, but the olde world charm tends more towards looking tired and in need of a serious make-over than is suitable in a five star establishment.

The check in process, after a long working day, was painful and ineffcient. Despite the hotel being virtually empty, it took several phone calls to determine which room I was allocated and I was asked to provide my ID book and credit card which I was not comfortable with.

Breakfasts were rushed, as the full menu option had to be ordered and took ages to be prepared which is not ideal when service only starts at 7am (not suitable for the business traveller). The cold breakfast selection was dismal at best and was exactly the same everyday which is fine at the City Lodge, but unacceptable for a 5 star hotel; the staff were overbearing without being attentative and the dinning room a little dishevelled to say the least. Generally I entered the dinning room without a sign of any service personnel and in fact only discovered teh full breakfast option two days into my stay.

The room was spacious and the bed extremely comfortable. The mini-bar was so poorly stocked as to make me think it should rather be done away with. The bathroom was clean, but the shower a bit make-shift with a shower head that forced me to huddle into the corner to get wet - in such a spacious en-suite one would expect a decent shower! The overall decor in the room is very tired unless you are happy in a mid-eighties time warp. Also, the room had no tea/ coffee making facilities which really irked me.

Remote controls for the gate are not provided which often resulted in me having to reverse back up the driveway to request the gate be opened. The same is true when one retruns late in the evening; it is very annoying.

On checking out, the personnel were unable to access the computer system which delayed my departure somewhat before all extras were finally voided from my account.

Greenways has lots of potential, but it fails to deliver. At 3 stars and 50% of the price it would be great value but at 5 stars and nearly R 1000/ person/ night I can happily recommend several preferable establishment a stone's throw away.

I don't think I will be returning for another bowl of rice crispies!!

  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Dave Y about Greenways Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SusanneCapeTown, General Manager at Greenways Hotel, responded to this review
12 November 2011
Dear Mr. Y.

I read with great concern about your unpleasant stay with us. We pride ourselves in providing great accommodation and great services, which is borne out by the many great reviews we are fortunate to receive in this forum. I am happy that you immediately after your stay pointed out the problem areas, enabling us to address them swiftly. We will definitely look at our breakfast times, cold buffet selection, attentiveness of our staff at reception and in the dining room.

A number of rooms have recently be upgraded including DVD/CD players, etc. upgrading is an ongoing process in the hotel. Our reception staff must have overlooked to ask you on check-in whether you would like a tea/coffee station in your room. Most of our guests prefer their tea/coffee being served to their room and are happy with the selection (white wine, beers, minerals and cool drinks) provided in the mini bars free of charge and order additional beverages from the bar.

I am glad to hear that you enjoyed our extra length kingsize beds and had a good sleep in our tranquil establishment surrounded by 6 acres of park like gardens only 12 minutes from the buzzing waterfront.

Kind regards from a warm and sunny cape town

Susanne Faussner
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Additional Information about Greenways Hotel

  • Greenways Hotel Cape Town
Address: No. 1 Torquay Avenue | Upper Claremont / Bishops Court, Claremont 7708, South Africa
Price range (per night):* INR8,837 - 25,734

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