Nice venue ,ok surroundings,appauling country hick service!!.Shame really,had a family wedding there and the only thing to complain about by all the guests was the rude and unhelpful staff.Mainly a porter ,who seemed to have managed to insult most of the guests at various levels young and old over 2 days.Wedding would have been nice there otherwise,but that 1 yes 1 member of staff seem to have managed to offenend most guests!What a shame for a nice type of hotel trying to do well.Couldnt possibly reccomend it to friends to get married there after that.It still leaves a bitter taste to all of us to this day.family wedding maared,because of ill trained staff,shame.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 January 2012
Hi Dolchee
Thank you for your comments. I'm very disappointed with your comments though and I'd like to discuss them with you further becasue they're obviously very serious and could have a major impact on our business. As you probably know, we are very proud of the care we offer to all our guests. As a family-run Hotel for 50 years, we love looking after people, especially on their Wedding day and other significant family occasions. Only last Saturday we had a 90th, 80th, 70th and 60th birthday parties taking place in the Hotel and everyone had a great time - even the 2 funeral groups felt they had been looked after with dignity and respect. I'd really like to discuss this with you either in person or by email - I'll send you a direct message through Tripadvisor and I hope to discuss this with you further in order that I can conduct a thorough investigation. Thanks. Peter Loughnane, Family Member Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC