“Very disappointing. Will not select Lynch Hotels again.”
Hotel tired, dreary and dated. In need of major overhaul. Location overlooking sea beautiful and this is is why I selected it for a romantic night away with my husband. What a disappointment. Smell of disinfectant inside to mask other smells. Lift dangerous. Litter in lift when we arrived on Saturday afternoon and still in there when we left on Sunday morning. Rooms dated. Broken lights etc. No fan in bathroom or window. Latches broken on outside windows. Smell of cigarette smoke. Children running riot in corridors all day and night. Teenagers wrecking the room alongside ours all night into the early hours of the morning. No sleep got in our room. Breakfast very poor quality. Will never stay there again. We paid €99 room only for the 2 of us. Extremely bad value. I have stayed in new hotels in Dublin with leisure facilities sleeping 4 of us for €89 per night (clarion hotels). Also if I had my children with me, no facilities for children - except a room with slot machines!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 August 2010
Thank you for your feedback in relation to your recent stay at the Ocean Cove Hotel. It is only through such feedback that we can attempt to maintain and improve the standards which we set.
We are very disappointed to hear your comments with regard to the general presentation of the hotel. Redecoration has been planned for The Ocean Cove Hotel over the forthcoming months. We have asked our maintenance department to check the latches in every bedroom. All our bathrooms have fans however they do not have any windows.
We do have a number of rooms in which smoking is permitted so I apologise for the fact that you must have been allocated one of these rooms.
In recent weeks we have allocated a number of personnel to monitor activities on the corridor to lessen the likelihood of any unnecessary disturbance. We will continue to review the effectiveness of this for the benefit of all our guests.
Your comments about breakfast have been passed on to our Head Chef and duly noted.
We do hope that these matters did not spoil your entire stay and that it will not deter you from visiting the Ocean Cove Hotel again in the not too distant future. Perhaps if you are planning a return stay you would contact us directly on guestfeedback@lynchotels.com as we would welcome the opportunity to make the necessary arrangements to ensure that your next stay with us is a far more memorable and enjoyable one. Once again please accept our sincere apologies and our thanks to you for bringing the matters to our attention.
Kind Regards
Aoife Larkin
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC