We would like to respond in that we are investigating if this review is in fact genuine. As a 10 bedroom hotel we pride ourselves in meeting all our guests. We received no such complaints from any guests staying in October and we do encourage guests to raise any concerns with us. Additionally the reviewer only registered on the day of the reivew, has no history in recording other hotels and does not list any information in his profile. We have also requested the reviewer to provide information on the date of his stay and the room number to assist us.

This review is completely at odds with all of our previous reviews which rate the hotel as number 1 on Tripadvisor. We were proud to recently win the Leitrim Observer 'Best Hotel in Leitrim Award 2010' for our customer service.

There are number of points in the review which are factually incorrect and point to a bogus review. The beds in the hotel provide a very comfortable stay with guests often commending them, we are consistantly commended for the quality of our food, particularly the house favorite striplion steak. While it is of course possible that a particular meal was not up to standard, we do not add salt to the potato or veg. We also do not charge for uneaten meals and will offer a replacement if guests are not satisfied. While WiFi is available throughout the hotel, free of charge, we do not advertise or offer WiFi in the bedrooms, view our website www.leitrimmarinahotel.com to confirm this.

In the interest of natural justice, should the first point of complaint for issues such as this to be raised at reception, particularly if the visit was as bad as this review. We are not saying we get everything 100% all the time, nobody is that perfect, but we strive to be the best we possibly can be and give an excellent overall expierence to the majority of our guests. Read the other reviews and decide yourself.