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Cross Square Hotel – reviews, photos

4 - 5 O'Fiaich Square, Crossmaglen BT35 9AA, Northern Ireland
Hotel amenities
Cross Square Hotel
Ranked #1 of 1 hotels in Crossmaglen
4.5 of 5 stars 29 Reviews
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29 reviews from our community

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Dublin, Ireland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
31 helpful votes 31 helpful votes
“Fairly basic hotel ! Poor breakfast !”
3 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

I can't really why this hotel has so many rave reviews. Most of them seem to be written by people who have only ever written a review for this hotel and nowhere else ?
We stayed in the hotel last month. Check in was quick and the room rate was good.
The centre light in the ceiling was tempremental and took several minutes to turn on when cold. There was no wifi working. I inquired at the bar counter and was told that there was a problem.
Dinner in the bar was good plain food.
Sleep quality that night was poor. The room was too warm and I had to open the window to let in some air. The problem with this was I could hear the boy racers spinning their wheels around the square at three in the morning.
Breakfast was poor. Plenty on the plate but I left most of it after me. 4 slices of toast between 3 adults. My wife asked for brown soda. It was not properly cooked.
Overall, a below average stay in a town that has only one hotel.
Perhaps the people who left positive reviews need to travel elsewhere to broaden the mind ?

Room Tip: Loook for a room at the rear of the hotel. Less noise from the street !
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask joebre about Cross Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fiona kieran, Manager at Cross Square Hotel, responded to this review
10 February 2012
Dear Valued Customer, It is with regret that I read your comments left on Trip Advisor.

The Cross Square Hotel, Management & Staff aim to provide a personal, professional and homely experience to visitors who come to explore Crossmaglen & the South Armagh region.

It is our policy to ensure our customers are happy thoughout there stay and present a further opportunity for customers to air any issues regarding their stay at check out. It is such a pity that we are informed though the meduim of an online review site such as Trip Advisor.

Our WIFI is being up graded in stages to ensure internet coverage for back of house at all times. The public area has full coverage with FREE WIFI. Internet cover in relation to the accomodation areas up until 17th February 2012 is a FREE wired connection.

All our rooms have underfloor heating and the temperature of the rooms are set at a core temperature relative to the season. However there is a control panel on the wall that can modify or intensify heat on preference, as in most hotel rooms.

I am sorry that you felt the quality of sleep was poor in the hotel. We are situated on the main Square in the centre of the town and as such a small amount of noise polution can be expected at the weekends. I would have had no hessitation moving you to a more suitable room to the back of the premises.

Our food is all home cooked and all meals made on premises, we pride ourselves on a 'good hearty Irish breakfast' and I regret and apologise that it didnt meet your standards. Soda Bread is not to everybody's taste, but we do have locals and customer alike who buy soda to take home!

South Armagh, is very much in its infancy as regards a polished tourism product, and it this very reason that people seek out the area for its pure raw natural beauty and 'real' Irish experience that Crossmaglen & South Armagh has to offer.
The Cross Square Hotel will continue to strive to offer the best product and service both as a family run, Hotel, Bar and Resturant and as a hub for South Armagh tourism and the products on offer.

I am sorry that you felt your experience did not meet our objective, I only wish I was given the opportunity to address some of these matters before you left our establishment.

Please contact myself Fiona Kieran, on your return to the area where I can assure you a more positive experience. I hope that this reply help to appease your inital review and that you will come back to down to Crossmaglen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Senior Contributor
43 reviews 43 reviews
Reviews in 27 cities Reviews in 27 cities
57 helpful votes 57 helpful votes
“The best sunday roast in Northern Ireland!”
5 of 5 stars Reviewed 18 November 2011

We are not speaking as former guests of the hotel but as satisfied customers of the hotel's restaurant. We experienced the restaurant for the first time on European Heritage Open Day on Sunday 12th September 2011 when we took the free 'Ring of Gullion Landscape and Built Heritage Tour' that took a bus load of us keen history observers around the most fascinating - and little known - parts of South Armagh. The tour lasted SIX hours, the tour guide was brilliant, and one of the many highlights was the lunch stop in Crossmaglen where we discovered the Cross Square Hotel.

Crossmaglen on a Sunday is rather quiet but we were delighted to find the hotel open and serving meals at lunch time, it was busy but we only had to wait ten minutes for a table for four (2 adults, 2 kids). We all ordered the roast beef and, even though there was a wee wait for the food to arrive, it was worth it as it was the best beef I have ever been served in a restaurant. This positive experience was not a one-off as we re-visited the Cross Square again two weeks ago for a meal - we live in Belfast and specifically aimed for this establishment during our day out - and again ordered the roast, plus chicken goujons and the 'roast casserole' ( a very fragrant stew, highly recommended) and we found the quality of the food to be as fine as our previous visit.

The beef is locally sourced, Irish beef, is beautifully tender and falls apart under the knife, plenty of side veg accompanying and fluffy roast potatoes. Compliments to the chef! the service is friendly, accommodating, and the food, while it does not arrive within minutes of ordering (and this is a good thing in my opinion...), is delicious and hearty fare. No complaints at all and you can pay your bill in either Sterling or Euros. Our bill for four meals plus eight drinks came to less than £35. Excellent value!

The village of Crossmaglen itself is small but compact: most of the shops are closed on Sunday but we paid our second visit on a Saturday and found, among many of the local businesses, several excellent butchers open - all selling locally sourced meat and produce - a charming gift shop on the square and a bakery that sells cakes and buns to die for.

Crossmaglen, as a Republican stronghold, featured heavily and tragically during The Troubles and there is a memorial in the Square to the candle-lit vigil that was held during the time of the republican hunger strikes in the early 80's. The surrounding region of South Armagh is stunning and if you visit the Visitors Centre at Bagnels Castle in nearby Newry you can find loads of literature and maps to help you discover the area's hidden gems - both historical, political and archaeological. Well worth a day or two of driving around.

We would happily use the Cross Square Hotel as our base if we decide to make our next visit to the area an overnight-or-two-or-three.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
“Best Weekend Break”
5 of 5 stars Reviewed 6 October 2011

We were lucky enough to stay at the Cross Square to help a friend celebrate their 80th birthday the weekend of the 24th September. Staff could not have been more welcoming, rooms lovely, spacious and very clean. 18 of us sat down to a lovely dinner on the Saturday night and thoroughly enjoyed the breakfast choices the next morning. Hope to visit again soon!

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago
1 review
“the best staff!”
5 of 5 stars Reviewed 3 October 2011

I stayed here for a full week with a group of others. We came back for a few more days after that as well. It felt like home. It was clean, warm, and friendly. The service across the board was perfect. The entire staff was friendly and helpful and willing to do whatever it took to make our stay more comfortable. They were so accommodating for our large group. The food was great and the bar was a lot of fun at night. Thanks again Cross!

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clonmany, Ireland
1 review
“lovely place,great staff”
5 of 5 stars Reviewed 27 September 2011

stayed here on a saturday night ,had a lovely young girl checking us in was very talkative and made us feel very welcome.We ate there early in evening and meal was lovely and very reasonably priced.Staff then got us a taxi to go to a dance show in newry,also found taxi people very friendly seems to come naturally to this area.Had a great lie on next day as breakfast was served to 11.Will be back.Only downside was room 205 a bit noisy as had fans on all nite outside window but will be aware of that next time.Great hotel,brilliant staff

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Cross Square Hotel

4 - 5 O'Fiaich Square, Crossmaglen BT35 9AA, Northern Ireland
Price range (per night):* INR4,002 - 8,893

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