We arrived at the Downshire on 27/12/11 around 5pm to get something to eat. On arrival, we had been directed to the pub section downstairs, we scanned around looking for a table & ended up sitting at an empty table which hadnt been cleared & cleaned down from the previous diners (this is usually no problem but we had to look at messy plates and dirty glasses for about 10 minutes until someone cleared it.)
After waiting about 10 minutes for a member of staff to come and see if we wanted a drink/menu, i decided to go and ask myself. I asked a young waiter if it was possible if we could have a menu - he couldnt find one. And after watching him ask another member of staff, we finally got a menu - 5 minutes later.
After about ANOTHER 10 minutes, a young blonde girl came to take our order (bear in mind, no one has asked us if we would like a drink yet!) Once she had written down our order, with the poorest spelling of "STEAT" (steak) and "SIRLON" (sirloin) I had to ask her if we could have drinks - she took our drinks order, with enough to do... I felt like I was actually putting her out of her way.
Once our order hit the kitchen our food was out in great time, this was brought to us by a dark haired girl who placed my fillet steak on the table and announced a "minute steak" for my boyfriend, who in actual fact had ordered a sirloin (which was on the plate btw) so she took the sirloin/minute steak back to the kitchen only to bring it back 2 minutes later saying that it WAS a sirloin but she got mixed up by the look of it.
THE FOOD WAS EXCELLENT! LOVELY STEAK, COOKED TO PERFECTION! THE CHIPS, ONION RINGS AND PEPPER SAUCE WERE ALL FIRST CLASS!!!
I didnt want to write this review. These are all small faults and im guessing the regular full time staff were off for xmas and these members of staff mentioned are only part time temp staff to help cover over the xmas period but i just wanted to show how young & inexperienced staff members can bring down, what should have been, a fantastic dining experience because the food was fantastic! Yes, nowhere is perfect, but one after the other of silly errors that shouldnt have happened really put a dampner on it all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC