We rented a 2-bedroom "Ocean View" Villa and discovered that our unit (Unit 11G4) was what most resorts/hotels would classify as "Partial Ocean View" at best (and even then, "Partial Ocean View" might be a generous characterization - I would call it "Mostly Other Houses View"). When I book a vacation rental, I'd rather than play this game of creative writing. That (by far) is my biggest complaint - if you're going to misrepresent the property to me, then we're already off to a bad start. This seems to be a common theme echoed by past reviewers - there is sometimes a huge difference between villas supposedly in the same category. Here are some other positives and negatives...
Positives: (1) great location - we've stayed in the Kapalua area before and we love the fact that the area is bit removed from Maui's "hotel zones"; Kapalua Bay also has, in our opinion, one of the best family beaches in Maui since the beach sits inside a protected bay (the beach is within stroller/walking distance from the villas); (2) kitchen/laundry - our unit had a full kitchen as well as washer/dryer units and since we were traveling with 2 toddlers, this was a major convenience; (3) Ritz-Carlton access and proximity - villa guests have access to the Ritz-Carlton Kapalua's pools and facilities (HOWEVER, access to the Ritz-Carlton pools ends after February 18, 2012 and access does not include the Ritz-Carlton Residences pool, a fact I was rudely informed of when I asked about it - "Sir, that is private property !!" (Like I'm an idiot for not already knowing the answer to my own question. See my spotty service comment below.)
Negatives: (1) spotty service - when we checked in, we were given maps, informational booklets (advertising), resort IDs, etc., what we weren't given were the keys to our villa (a fact we failed to note until we drove all the way to our villa a couple of miles from the villa check-in offices - shame on us for not checking but we assumed the keys would be a part of the "orientation" packet) - also, after a few requests/queries to the front desk, we basically stopped asking for anything since the answer was usually "no" (or totally unhelpful); (2) our unit was a bit dilapidated - water stains above the kitchen/living room area, leftover paint cans in the closet, loose screws lying by the windows; (3) noise - our unit was the lower unit and we could hear every footstep of the guests in the unit above us.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC