“Generally the staff were the friendliest and most willing to please I have come across
We chose this hotel by default as it was one of two offered by Alpine Elements for a summer activity hoilday in the area. We were not sure how easy it would be to organise the activiities, imagining having to trek around town choosing service providers.However Alpine Elements made it incredibly simple and hassle-free, having a rep who was in the hotel at the most appropriate times and who took the bookings and made all the phone calls to check availability etc.
The welcome we got was marvellous-four smiling staff to greet the minibus and to take our luggage. That set the tone for the week. The staff were excellent, offering help at the slightest sign of us needing it. The manager Dave, was friendly and professional who took pride in keeping the pool and hot tub spotlessly clean, as well as taking time to chat with all the guests at different times. The personal touch extended to helping us out too-he lent us his bicycle lock for the day so we didn't have to buy one. Little things like that can count!
The food was suprisingly good. It was always a set menu, pretty British in its style, but very tasty and nicely cooked-no mushy veg or chewy meat. In fact, the meat was always superbly tender. The dessert chef was particularly good-we had both excellent panacotta and individual banoffee pie.
The hot tub was a massive hit with our 3 kids.
As for negatives, well, the only slight things which may cause concern to some were a thinnish wall between 2 of the rooms and some uncleared wastepaper bin liners in the corridor for a day.
Other than that, a great holiday, great value. We particularly appreciated the free 3 day bike hire (although not 4 as we were told at time of booking). Activities themselves weren't cheap if you have a family eg parapente $70, quad bike $40, bike hire $20 . For info, the fantasticable which looked great fun, proved a bit elusive because there are weight restrictions according to weather. Min 50kg one day, 60kg the next due to some wind. Definitely worth phoning before you make the trip up there to do it.
All in all, excellent service right from booking to leaving, good value and great fun.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC