We did not know that the hotel had, 2 weeks prior to our stay, been taken over by the Kyriad group - so we could not find it for ages. We asked a number of local establishments and were sent on wild goose chases. When we finally discovered, from the neighbouring Campanile, that the hotel was next door and we had already passed it several times, we had had enough. Worse was to come, the 'disabled equipped' twin bedded room we had booked had one 4 foot bed, no working telephone, no kettle ( they are not provided for disabled people, apparently),no grab rails and a very heavy door. The only available twin bedded rooms were on the 4th floor and there was no lift. The compromise reached was that I would have a separate room on the 2nd floor and my husband would stay on the ground floor. In fairness, quite rightly the hotel did not bill me for the extra room and we did have a really delicious dinner, even though there was no choice of menu. Staff tried to be helpful but could not suddenly create a faciility they did not have. The hotel would be fine for an overnight stop for able bodied people - as long as you have the correct name. It is still advertised and , presumably taking bookihgs, on Google as Brit 2*
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC