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BEST WESTERN Gold Canyon Inn & Suites – reviews, photos

8333 E Sunrise Sky Dr, Gold Canyon, AZ 85218-2992
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BEST WESTERN Gold Canyon Inn & Suites
BEST WESTERN Gold Canyon Inn & Suites
BEST WESTERN Gold Canyon Inn & Suites
BEST WESTERN Gold Canyon Inn & Suites
BEST WESTERN Gold Canyon Inn & Suites
BEST WESTERN Gold Canyon Inn & Suites
Ranked #2 of 2 hotels in Gold Canyon
3.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    2
    9
    4
    3
    5
Date Rating
Sierra Vista
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Horrible Customer Service from Bottom to Top”
1 of 5 stars Reviewed 26 January 2012
9
people found this review helpful

I am so disappointed to have to post this, as we used to stay at the Best Western Golden Canyon location every year and loved it. Unfortunately, potential customers should be warned that PAT is the most HORRIBLY RUDE manager I have ever encountered, and Best Western does not care how you are treated. They will, however, note your mistreatment in their files, in case they decide to care in the future.

This past March my children and I were preparing to make our yearly trip to the Renaissance Festival. I knew the hotel would be pretty full with reservations so I called on that Monday prior to make sure there was a room for us and to book it for Saturday 26 March. I spoke to an older lady who booked our room and sent me my confirmation notice via email. When we arrived at the hotel on that Saturday we were informed by the same older lady at the front desk that they had no reservation under my name. I pulled up my confirmation notice and discovered that she had not booked me for 26/27 March, but rather for 30 March. There were no rooms available there or at any of the locations close by. I was not very happy, but we problem-solved and ended up staying all the way out at the Holiday Inn in Fountain Hills (and had a great time--very friendly staff, by the way, but that’s another post!). The staff at Best Western Inn Golden Canyon did not apologize and did not offer to assist or compensate us in any way for the trouble THEIR mistake caused, so I sent a complaint in to Best Western’s Customer Care department when we got back to town.

I received a response back from Gail, who indicated that the Golden Canyon location would be contacting me soon to respond to and address the matter. Oh, I was contacted, alright…

I received a call from Pat at Best Western Inn Gold Canyon and she came out of the corner like Godzilla as soon as I answered the phone. She refused to let me speak and was clearly not interested in my issue; she started raising her voice at me and implied that I was going after her employee. She began to tell me that the employee who took my reservation was the nicest person she knows (don’t know her; not disputing that claim) and that she would NEVER make a mistake. (Maybe I should recommend that people stay there after all—apparently Best Western has employed a female version of Jesus.) The conversation went from bad to worse when Pat said she did not think there was enough ‘evidence’ to back up my claim (and she blamed me for not reading over the confirmation). This is what really got me--when she went so far as to infer that I was somehow being dishonest. She refused to back down and listen to me, and I was not going to continue being insulted, so I hung up on her and contacted Customer Care again.

(Let me say that it was never my intent to get the employee in trouble. Somehow, a mistake happened, and yes I should have looked more closely at the dates on the confirmation, but because we had just spoken by phone I trusted that everything was okay. I just wanted them to make it right, at least with an apology, but the whole thing suddenly became this ridiculous Jerry Springer episode).

I notified Gail at Customer Care of Pat’s behavior and she defended her, saying that the hotel responded to and addressed my concerns, as promised. She said that she was ‘very sorry for the confusion and inconvenience’ this had caused me. Oh, I get it—I was ‘confused.’ You see, I did not realize that responding to and addressing a problem involved being yelled at and called a con-artist by a hot-headed woman with an accent. Because I was so ‘confused’ Gail let me know she was sending me a $30.00 Best Western Travel Card because ‘Best Western values’ my business (and using me for a Festivus pole). I promptly let Gail know that I was NOT prepared to accept a $30.00 Travel Card in exchange for them messing up my reservation and then attacking my character when I asked for compensation. I felt at this point that being comp’d a room in exchange for what I had put up with was not only appropriate but customary. She did not agree, but countered by offering 8,000 points on my rewards account (Which means I could reserve maybe ¼ of a room, if that?).

Needless to say, I got nowhere with her or anyone else in that office and declined both the card and the points. I let Customer Care know that this issue was apparently symptomatic of a problem with the company as a whole, rather than the one location, and that I would no longer be staying at any Best Westerns. I even went so far as to send an email to the President and CEO of Best Western, Mr. David Kong, in hopes that they would look into this problem and prevent other customers from being ‘confused’ in the same way as yours truly. His office responded with the same uncaring attitude as the rest of the company. They continued to call the situation just a ‘misunderstanding’ that would be kept on file, and they hoped I would use the Travel Card/points and keep giving them money in exchange for being treated like a deposit from the north end of a south-bound pachyderm.

I have to say I am truly amazed that this even happened, but I can only control my actions, so… Never again. There are too many other places who know how to treat people right. I would rather give them my money in exchange for accommodations and no ‘confusion.’ :)

  • Stayed March 2011, travelled with family
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonita Springs, Florida
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Just OK”
3 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

This place is clean and the employees are friendly. However, it is way overpriced for the facility. Stayed a week due to it's location but would look for something better priced for the value next time.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bdwellnia about BEST WESTERN Gold Canyon Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ogden, Utah
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“One of top two in GC!”
4 of 5 stars Reviewed 28 September 2011

I really do loving coming here. The room is a great size, the staff has always been so inviting. (Have stayed 3 or more times). I am from Apache Junction though when I have family come down from back east, they stay in GC for the beautiful scenery, and then we travel around AZ. The pool is beautiful and so is the view. I believe there was even a game room of some type. We've never had any issues.

I would definitely stay here again. Very charming, warm and inviting! Also, the location is super great because it is right off the main road! It also has restaurants and stores close by!

Room Tip: Always ask about memership discounts (ex. AAA) and look online because at least with other places, t...
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  • Stayed October 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murrieta
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Not our first visit and looking forward to the next...”
5 of 5 stars Reviewed 20 October 2010
3
people found this review helpful

Really a hidden treasure. The rooms are wonderful (all single level) and the views are beyond description. The grounds are beautiful and the staff is helpful and friendly. I dined in the restuarant for the first time and enjoyed the food and service. So whats up with the patio, really red, blue and yellow theme, I hope thats gone for our next visit, please go back to the muted natural colors, what an eye sore, only second to the gaudy hotel signs. Obviously someone has made some bad choices with what I hope is a temporary theme (Looks like Lego Land.......change the patio back to it's original splendore. All in all, I rate this place an absolute Ten out of Ten for comfoprt and relaxation. Maybe next visit I'll even hit the golf course, biut it would have to be a much longer visit for me to even want to go there. PS The walk in showers are a great improvement. Thanks again to your staff for a wonderful stay.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City
1 review
6 helpful votes 6 helpful votes
“Find another place to stay”
1 of 5 stars Reviewed 6 April 2010
6
people found this review helpful

When I checked into this hotel I was quoted $122.00 per night, for four nights, the receptionist said that it included breakfast, and a sr. discount. I was not impressed with the lobby. The room was less than average as far as hotel rooms and amenities. I noted a placard in the bathroom with a pricelist for the hotel amenities including the iron, ironing board, towels and the coffee pot. I thought it was weird that someone might take such low quality items. One of the phones in the room did not work, but since the other one did I decided not to mention it. There was a mess of tissue under the sink. The bar and grill could not serve any food because they were out of everything, and there was only one employee, and she had to get an early start on closing.
The first night I did not sleep because the room was hot and we had to turn on the air-conditioning to cool it off … and it was loud… on and off all night long. I finally turned it off. I expected for the rate we paid and the undesirable room we were assigned to that it would have been bustling. But it was not busy at all. In fact there were more employees than guests. (It was just after the renaissance festival ended). Our view was of the parking lot/Wallgreens. There were a lot of empty rooms with a view of the pool.
The breakfast was a disappointment. I ended up eating a waffle and some fruit (the selection of fruit was sparse: oranges, pineapple and cantaloupe), and the waffle batter was too thick to poor. When another patron asked an employee to fix the batter he did but only after yet another patron explained the best way to fix it was to add water and mix and the employee was not happy about having to do it.
The pool area was nice and clean and the pool was well kept and a good temperature.
The third night an alarm was going off all night long. It would stop for a few seconds only to start again at the same time there was a grinding noise and a bonking sound. I tried to sleep in because of the lack of sleep during the night but at about 8: am a worker began their job and it included an electric drill or saw or something … and that was that. We went out to breakfast.
I requested extra wash cloths and was given them begrudgingly. We had a young guest in the room for a couple of hours one day and needed a new bedspread and blanket; they were nice about providing it. (I removed them from the bed and took them to the desk they delivered fresh ones to the room and my mom/travel partner made the bed). When we went to the desk to ask a question I could hear the employee in the room just to the side so I said, “HELLO, umm EXCUSE ME” but did not get a reply so I rang the little bell and she came out and yelled at me saying it hurt her ears. I told her that if it was painful to her she should remove it so no one would use it. She told me I was being rude and that she had an ear infection and that is why it bothered her.
The fourth night that alarm went off again. I called and requested a late checkout and I was told that the best they could do with no extra charge was noon. I accepted, then she said or 12:30 whichever is better… I said 12:30 is better. My travel partner was missing a black pair of pants from her bag. I was checking the drawers to see if maybe she had put them there, and found a black bikini swim suit, hat and light cover, that had not been there before, in the drawer.
When we checked out I let the reception clerk know that I felt the hotel was overpriced that it was a $75.00 per night hotel at best. I explained the trouble we had experienced. She said there was nothing she could do about it. I requested to speak to the manager and she told me she was in a meeting and took my number so the manager could call me when she was finished.
I never received a call from the manager. I called her today (four days later) and told her this story. She said she was sorry but that since we had signed she will not do anything.

  • Stayed April 2010, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about BEST WESTERN Gold Canyon Inn & Suites

  • Best Western Apache Junction
  • Apache Junction Best Western
Address: 8333 E Sunrise Sky Dr, Gold Canyon, AZ 85218-2992
Price range (per night):* INR5,780 - 5,780

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