We enjoyed our stay in a bungalow. The location is excellent (we had access to a car) and the surroundings are very nice as long as you are not looking for a variety of restaurants, bars etc very close nearby. The bungalow was fresh and met our expectations. Also the terrace and pool were nice to have. The hotel was quiet because we arrived before the peak season. We did not use the hotel's services that much, except for having breakfast. While the food and the breakfast concept were very good, the staff was not very proactive and late from time to time. We faced similar problems in the reception when trying on a daily basis to get a confirmation that payment has been received. All in all, a nice island, a nice location and a nice hotel with a small question mark for its service level.

The hotel has to offer a decent location in just a few minutes from the old city, newly built, and this is where the good things I can say about it end as I write this review sitting in the modernly fitted out living room. Stayed here for a week now, and one thing that strikes is complete absence of housekeeping. floors havent been washed once, housekeeping keeps forgetting the guest count in the room, so we ended up buying our own supplies of shower gel etc., - something that will not make me broke, but I expect a 4-star hotel to provide the service, and not have guests to run for it. The number of times we had to remind the staff to make a bed for our 2-year old is probably equal to number of nights we stayed. Neither breakfast, nor lunch or diner can boast any variety on the menu. Girls at reception smile a lot, but looks like there is little they can do with poor management.

We stayed here for a week in July 09, and I cannot agree with the previous reviewer. We had high expectations and were not disappointed. Maybe the previous reviewer had bad luck with new and unexperienced staff, since this is such a new hotel, just starting up this season? Now it seemed like they are getting their act together.

Anyway, our room was great, the view breathtaking, and the hotel area beautiful. The staff was available when needed. The only negative thing I could say was that there seemed to be quite a lot of technical problems with the building itself, probably due to the hotel being so recently built. A lot of handy men around...

The pricing is high, but these are not regular hotel rooms - more like big apartments with full hotel service. The cleaning service even cleaned our dishes every day!

Driving around Europe, I've been staying at hostels and hotels, and I've stayed at a lot in the last month. I therefore understand that there will be differences between different hotels, and problems will arise. I try to step lightly in any foreign country, however, simple problems became major ones at Tott because the staff -when available- are only interested in getting you to go away, not in helping you.

When I went to have a swim, the pool was shut, my card wouldn't let me back in, and there was no regular staff to fix this. The room keycard is wiped out by proximity to credit cards and mobile phones (who would put a credit card sized card with other credit cards?).

The hotel is quite large, with both a large multi-storey hotel, and detached bungalows, yet there are little or no staff to help during hours outside of 9-5. Staff are extremely unwelcoming, and think you're strange if you don't understand Swedish (this is the only place in Sweden or Scandinavia where I experienced this).

They also don't seem to know what they are doing. There are two wireless networks, a secure and an unsecure one. When I asked for the code for the secure network so that I could use my credit card for further bookings elsewhere, I was met by staff with ignorance of their own setup. They weren't interested in finding out the code, and basically told me that unsecure is good enough for me. When I asked to speak to the manager the person working reception told me that they weren't onsite, and didn't know when they would be. This was at 2pm on a Thursday, in a large hotel = a lie.

The room was quite nice and new, however I wouldn't stay here as there are numerous hotels in Visby and on Gotland, some more central, and others further into Gotland. The price was quite high for what you get.