First the positives:- the location is fantastic for walking, mountain biking and visiting the Dales. The food was very good, restaurant quality traditional foods. The beer was very good, a good mix of well kept real ales and Peroni lager.
The negatives: The room was very 1980's in décor with varnished pine 3x2s and framing screwed to the ceiling to look like beams, wall paper hanging off the walls, lino peeling up round the edges, mildew in the bathroom, ugly furniture and tired looking carpet. On top of this it was not very clean and a general lack of attention to detail had been paid. You could argue that this is only a country pub, what do you expect? But actually it was quite expensive in the end and this is where the more disturbing part is.
On booking via telephone, I was quoted a price, which was very reasonable and you may have overlooked some of the shortcomings. Upon settling the bill this price had increased 30% and the bloke was completely intransigent, insisting it was impossible I had been quoted the original amount. We had a similar incident with this pub last year when they charged us for 13 mains although there were only 12 of us and when challenged retorted 'someone must have had it' well probably but not one of our group. A similar intransigent customer service resulted in us all chipping in £1 and no tip.
In summary, there is huge potential here for this to be a fantastic pub & inn if the owners matched the quality of the food with the accommodation and service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 November 2011
I am sorry you did not enjoy your stay. Our prices are clearly stated on our website, in brochures on the bar and in the booklets in the rooms. In addition all my staff that handle bookings understand our pricings,however there has obviously been some confusion somewhere but I feel we have done everything to make our room tarifs freely available. I do remember this incident and that you were very unhappy, perhaps a little angry with the outcome and I am sorry that you felt the need to air your views on trip advisor.
However, our rooms are often inspected and whilst cannot be considered luxurious, are honest, simple, clean and that particular room may be a bit 80's in style, but we are an unpretentious Country Inn serving good food in a relaxed friendly environment not a Malmaison.
Which is why we have had repeat business from guests which comeback and stay every year, some of whom have done for the last nine years that I have been here. I just wish more of them would write to this site!
However I still regret that we were unable to make your stay enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC