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Le Grand Chalet – reviews, photos

Chemin de la Source, Leysin 1854, Switzerland
Hotel amenities
Le Grand Chalet
Ranked #3 of 9 hotels in Leysin
3.5 of 5 stars 26 Reviews
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26 reviews from our community

    Trip type
Traveller rating
    8
    7
    5
    1
    5
Date Rating
Paris, France
1 review
3 helpful votes 3 helpful votes
“Unacceptable behaviour of the manager”
1 of 5 stars Reviewed 31 January 2011
3
people found this review helpful

I went to this hotel to spend good quality time.
I was not disappointed by the hotel. Nice, good location...
But everything got ruined with the attitude of the manager: rude, nervous, we heard him yelling at customers, that was truly shocking!
We came there to find pece and quality time and we ended up stressed out by such an unacceptable behaviour

  • Stayed December 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Sussex
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great..apart from the lack of parking”
3 of 5 stars Reviewed 23 September 2010
1
person found this review helpful

The best breakfast in a hotel in 3 months in France & Switzerland. Evening food ok but the service was pretty erratic at dinner time - excellent and helpful staff the rest of the time though. Good wifi throughout, nice terrace overlooking the valley with great views over the mountains. Rooms clean and nice with terrace overlooking the mountains.
Parking is free and rubbish - no car park as such, just squeeze into the line of cars parked on the narrow road outside the hotel or at the bottom of the hill. However.. I did leave my car there for a week unattended with lots of gear in full view and NOBODY broke in.

  • Stayed August 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
“Lovely view, great view, shame about the bed”
4 of 5 stars Reviewed 24 April 2010

The staff were friendly although you needed to speak French to some. The view was incredible and breakfast on the balcony was wonderful. The room was decorated nicely but the bed was uncomfortable. The food was really good.

So if they had made the beds more comfortable, this would have been the best hotel we've stayed in for ages. But still worth going to

  • Stayed April 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Darlington
1 review
4 helpful votes 4 helpful votes
“Small rooms, unfriendly staff and poor value for money !”
1 of 5 stars Reviewed 20 February 2009
4
people found this review helpful

If you go to Leysin, DO NOT stay at the Grand Chalet!

The Hotel is terrible! We booked for 6 adults and thought we were getting two triple rooms, at least that is what the confirmation e-mail said. Instead we got the two lowest quality rooms with an extra 'camp-bed' shoved in where the table and chairs would usually be (the table and chairs were piled up in the corner of the room)

There was no bath in either of the rooms and the towels were changed every other day. The heating comprised of one small radiator that, when turned up, was not very hot and two plug in heaters (one of which was removed from the room half way through the stay by the manager/cleaner)

We had to put the stacked up table and chair onto the so called balcony so we had room for three adults and three sets of snowboarding equipment. When the manager saw we had done this he came into our room without asking whils two of us were still in bed and actually made us bring them in, we felt like schoolchildren with his attitude, actually made us feel like we were in trouble.

There was a broken lamp in the room and only two single wardrobes (remember three guests per room), two glasses and only one chair. I hate to think what the single rooms are like, most probably have the cleaners hoover and mop in! The manager's wife actually accused us of breaking their Hot-tub (which by the way is not very hot). After some translation we actually discovered the problem was that we had a bottle of beer each in the tub and the problem was that we had not bought it from them so made out as though we had damaged it because one of the tops was left on the side.

Steve the manager is certainly less than friendly. After bursting into our room and demanding we get up and bring in the chair, he made a point of ignoring us for the rest of the stay, even when we handed over 1560 franks, per room, for the weeks stay, we got no "thank you" or "have you enjoyed your stay?" Simply grunted and smirked as he took our money (probably due to the fact he has just had over £2000 for a week in what can only be described as a stay in a wooden clad shoebox from hell!!)

We ate breakfast in the hotel, comprised of cold meat and bread and cereal...no alternate but exactly the same every day. If you do stay there you're best walking to the nearby Yeti bar or Davindas for your evening meal as we spoke to the chef one day and even he reccomended not eating in the hotel (???)

The whole holiday was badly let down by the accomodation and, if you are going to Leysin, would strongly reccomend you stay elsewhere.

  • Stayed February 2009, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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27 helpful votes 27 helpful votes
“Great Position, friendly staff, very quiet place”
4 of 5 stars Reviewed 5 January 2009
1
person found this review helpful

Nice hotel perched above Leysin, around 2 km from the centre of the village, in a quiet position. Very friendly and helpful staff and owners, my fiancée and I we had a nice room (even if the bathroom was a bit small...) facing south, with a great view overlooking the mountains. Very nice ideas the Jacuzzi (that can be also half or totally covered, if you want...) on the terrace of the hotel, it's great to enjoy 37°C water in the tub, while outside there can be also -10°C.Very big buffet breakfast, good food at evening, I would like to return also in summer...I can suggest it also for families, couples and groups of friends. Parking can represent sometimes a small problem( or you park 100 meters before the hotel, or 100 meters below it, since the places along the slope sideways the hotel in winter often gets icy.
I hope to return there, it really deserves!!!

  • Liked — Friendly staff and owners, the lanscape, the Jacuzzi on the terrace, the big and good buffet breakfast
  • Disliked — The bathroom (a bit small), the parking on the slope sideways the hotel not always freed from snow and ice in winter
  • Stayed September 2008, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about Le Grand Chalet

  • Le Grand Chalet Leysin
Address: Chemin de la Source, Leysin 1854, Switzerland
Price range (per night):* INR5,058 - 13,061

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