We want to thank Eurotel Victoria, and the staff in particular, for a fantastic stay last week during our skiing holiday in Villars.

Our room was on the 5th floor located at the back of the hotel overlooking the mountains and telecabin. The room was old fashioned but spacious and equiped with a flatscreen tv, twin beds, mini bar, desk and table and chairs. The bathroom was very compact but extreemly clean and well designed with modern fixtures and fittings. Our room was pleasantly warm throughout the stay and the heating can be adjusted via the radiator. We had an issue with the electricity shorting out the bathroom but that was promptly dealt with by the handyman while we were out skiing. Everyday our room was serviced including vacuuming, and new bedding and towels where necessary (I was very surprised at this as I was expecting the room only to be cleaned once or twice.) I would very much like to thank the housekeeping staff for this as they often get forgotten in the process of things. The only dissapointment for the room was the fact it did not have any tea of coffee making facilities.... after a hard day of skiing it would have been nice to have a hot drink in the room whilst relaxing infornt of the tv. Also, the noise from the corridor was extreemly loud but that was from the other ignorant guests (thank you Dentsply Endodontics conference pricks), however, luckily we were very tired from all the skiing so we pretty much slept through the urge to get out of bed to crack some skulls. The only other thing about the room was the horrific pillows which some other reviewers have mentioned.

The breakfast was magnificent! Good coffee, hot chocolate or ovomaltine as well as a massive selection of mueslie, fresh and dried fruits, yoghurts and jams, apples, ham and cheese, salmon and scrambled or boiled eggs, and then fruit juices and croissants or bread. You really couldn't ask for more and we very much looked forward to breakfast every morning! Thank you to all the staff who get up very early to make it all possible!

Evening Dinner was not dissapointing either. Four courses every night was irresistable and we made such pigs out of ourselves! A salad buffet (scrummy) or starter, then soup, then a choice of fish or meat for main course, then cheese buffet or sweet dessert for pud. All was of very good quality and it's clear alot of time and preperation goes into the food. Also, the waiting staff were very very good, they gave the extra touch to the whole experience and we left them a tip to show our appreciation.

The pool area was clean and inviting and even had towels for use so you didn;t have to bring your own. The sauna was perfect after a cold day on the slopes and the changing areas were clean with very good showers.

The location to the slopes could not be better. The bus stop is almost opposite reception and is free to the telecabin and town (it runs past every 20 mins), if you fancy a walk its a leisurly 10 mins to the telecabin otherwise. On the way home, we discovered after day 3 that you can actualy ski back tot he bus stop which is 30 seconds walk from reception.... a bonus they do not advertise!! Also, the town is the same distance in the opposite direction with the ski hire shop bang in the middle. You really couldn'y ask for more.... there were more expensive hotels in worse places.

The staff are very much the jewel in the crown for this place. The reception staff were very helpful and understanding (we broke our credit card) and helped us when our tour operator coudln't be bothered (thanks CRYSTAL SKI.... not), and the general level of spoken english was very good.... we had a good laugh at an elderly couple who decided to act out like chimps that they wanted a bottle of dry white wine with their meal rather than just asking if the staff understood. Oooohh ooooo ooo??? Eeeeeeh eeee eeeee ooooh? No wonder we get a bad reputation abroad. Other reviewers (especially the british) don't seem to understand the star system in europe for this kind of hotel. In england this would be at the very most a 3 star hotel but in europe it always gets graded higher. We knew the difference and it exceeded our expectations.

In general we were very happy with our stay at Eurotel Victoria and would return if we stay in Villars again. I would recommend this hotel to my friends and family if you want a good location and great service.