My husband and I (and our 2 month old) were very excited to spend the New Years (2011/2012) at this hotel, however at the end of our stay were very disappointed, felt a little deceived and overall felt it was not worth the price. We arrived at the hotel a couple days before New Years and found out that the hotel has only been open for 8 days prior to our arrival (the hotel was closed for renovation). The staff seemed very flustered and we continually received different answers to questions from different staff members throughout the stay. Let me explain:

1) When we made the reservation we were told a spa service was included in our package. Upon check in we were told this is not true, no spa service included.
2) Our nightly rate included breakfast and dinner (known as Half Board). When we made the reservation it was advertised as the hotel has 7 different restaurants and you can choose which one you want to eat in every night. This is not true and is especially deceiving. The hotel has ONE restaurant, with one kitchen and one menu to choose from, but there are 7 different dining room with different atmospheres. And, you don't even get to choose which room you get to dine in either. All of the dining spaces in the nicer dining rooms were reserved and we were told we only had our choice of two rooms.
3) We were given a handicap room, which wasn't so bad b/c it was actually more spacious. I think this room was overlooked when the renovation was being completed. The paper was still attached to the sky lights in the ceiling. We had no soap for showering, no shampoo, no hair conditioner, no blow dryer, no clothes iron, no hot water machine with tea or coffee selections. I am sorry, but I've stayed in many 3 or 4 star hotels and these basic amenities are always provided. The soap and shampoo and blow dryer were an oversight and they did eventually provide these things BUT a warning to ladies, the soap and shampoo is an "All-In-One" body & hair soap, and no hair conditioner is provided by the hotel. I have never stayed in a 5 Star Hotel with no hair conditioner.
4) The clothes iron: I called for a clothes iron they told me they could not provide one b/c it was against hotel policy to provide clothes irons to their guest, but they could iron my dress for me for a service fee. This made me very angry b/c the hotel was hosting a New Year's Winter Gala and it is expected the guests will travel with suits and gowns/dresses and yet they will not provide a clothes iron in your room or complimentary pressing or ironing.
5) When I went to the spa the spa manager couldn't even tell me where the locker room was; and this is because she didn't know! How a spa manager can't know where the locker room is, is beyond me, but anyway.... when I did finally find the locker room I asked for a key to a locker and I was told that hotel guests are expected to change in their rooms, and the lockers are for public guests that are visiting the spa from the outside. I found this to be very insulting when the hotel guests is paying approximately $1k a night and then told to go change in your room.
6) The individual staff members were very nice and polite, however I felt the overall hotel service was very poor and had a "bad attitude".

I will say a few positives about the hotel:
1) The renovation is beautiful. The hotel has a very nice interior design and atmosphere.
2) The food was good, however the selection was very limited. For having "7 restaurants" there were really only 3 entree options in the entire hotel per evening.
3) The spa’s sauna park is very nice, and the massage I received was very good, by a gentleman named Ornelle, I would recommend him to anyone who likes a good professional massage.

In summary, if we knew the hotel was only open for 8 days prior to our arrival we probably would have choose a different hotel, but overall we feel deceived and little ripped off. Mostly because of what was promised at the time of reservation and then arriving to learn the truth and not having BASIC amenities in the room...sad to say, but I would not recommend this hotel for these reasons. We live in Switzerland and know for sure there are places that are just as nice, with better amenities and service for a better price in the Gstaad area.

I love this hotel and I have been in this hotels for years. But their service levels decreases over the years I observed

They advertised a great offer on their website, but when I wanted to book, they wrote " as soon as we get the prices we will make you an offer with all the details". I took me over 6 e-mails to get a response in time and still no quote! Wonder if they really want even my busiensss... not sure I will go there anymore.There are some much better options in Saaneneland like Hotel
Hornberg, Bellevue, etc., check those out!

Me on biz trip, my wife spent a few days on her own at this delightful Hotel in the Bernese Oberland. She was absolutely thrilled about the thoughtful and genuinely friendly service where one feels that the staff is in sink with the management to pursue one objective: To delight their guests. Single women feel especially at ease. The facilities (large indoor as well as outdoor steaming pools in the midst of snowy winter landscape, all the spa treatments you want) as well as the food are excellent. The hotel will be closed at the end of the winter season for refurbishing and extension. Just hope they do not change too much - it is so well kept and cosy as it is - and that the staff and management keep up the top standard. Btw: the price/quality/service ratio - even with a strong Swiss Franc - is hard to beat.

My wife and I spent 1 night in the Junior Suite nbr 506, type "Gstaad" in October 2010, which is located on 3rd floord (last floor), with garden view. The room was absolutely unusual with a lot of wood all around us, a little bit small, but giving such a coisy environment. The balcony was full of colorful flowers and was inviting us to relax and to enjoy the view.
On arrival, service was absolutely top class as our luggages were brought to our Junior Suite, the portier offered us to park our car and we could even have an early check in at 1:15 pm (normally rooms are ready at 4:00 pm, but we requested early check in if possible), which gave us the possibility to immediately enjoy the pools. At the reception, we received a small wet hot towel to wash our hands/face and a welcome drink. Staff was very friendly and helpful, really showing a high quality of service. There are 2 swimming pools, one is a salty one with 35 degrees Celsius, half inside half outside, the other one is 28 degrees Celsius and only outside, very good for swimmers.
The choices of saunas is just exceptionnal !!! 6 different saunas, but be informed that in 4 of them, it is mandatory to be fully nude inside, so if you are travelling with your wife or husband, you should be ready !
This hotel is very nice to relax and is peaceful. Reason why there are a lot of clients, most of them being quite old (50-60 or more and many couples), if you want to have fun and to party, this is not the place for you to stay.
About our Junior Suite, I should say that it was getting kind of tired room, as most of the wooden furnitures had marks or were kind of damaged by the time, but it was still ok and acceptable. From March 2011 to December 2011, hotel will be closed due to renovations, which is a good thing.
I requested a no smoking room, last floor, but there were 2 ashtrays inside room and on balcony, it's a kind of mistake as I really hardly support smoke smell, so it was big risk for hotel to provide me with a smoking room ! To my eyes, all rooms should be no smoking, as nobody is coming to such paradise to smell smoke of others... I also think that dogs should not be allowed for hygienical and noise reasons.

So, to resume :

Positive points :
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1) exceptional staff attitude and excellent services provided
2) 6 saunas area and jacuzzi
3) salty swimming pool
4) food in restaurant was just excellent and service also
5) location is quite, peaceful and flowers all around
6) balcony with garden view, just perfect

Negative points :
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1) rooms are quite small
2) needs revovation (but it is already planned by hotel Management !)
3) smoking is permitted in some rooms
4) dogs are accepted
5) prices of rooms are expensive

Finally, I liked also very much that you received a personalised table, with your name, when going to dinner. It gives a little touch of more privat and personalised service.

We will definitively come back to this wonderful hotel, to relax and to have so good times...