The long weekend should could have been an excellent deal. Swiss resort, spa, skiing, fresh snow... Our room was standard. Nice balcony, no view as promised. Half board meals tasty, but wine service pretentious - "I went to wine school. I know this wine." instead of "Sorry you didn't like my recommendation. What would you prefer?".

The deal killer was when the maid broke a pair of prescription reading glasses left on a bedside stand on the day of checkout. At checkout, they promised to make sure these were taken care of. After a month of constant email remainders the Schweizerhof position was that the maid was not thier employee, her insurance would not pay for it, their insurance would not pay for it and so it was basically our problem. The glasses were expensive to replace - $500. I sent the invoice to Schweizerhof. to make a long story short, they would not pay, would not take responsibility for their employee breaking them and gave a take it or leave it partial (40%) reimbursement. And through out they became increasingly hostile as if we were to blame for the damage.

This is not service and this is not hospitality. This is not even basic care. Avoid them.

The whole Schweizerhof experience, from start to finish is most definitely one of excellence. The hotel reception area, the foyer, lounge area provide the visitor with a view of the comfort in this hotel and you know immediately that you are in for a super holiday. The rooms are well appointed with very good en suite facilities.The food is superb with a large buffet breakfast and five course evening meal all cooked to perfection.
However the Schweizerhof experience starts before reaching the hotel. Booking online is easy and a quick reply is guaranteed by the friendly and most helpful staff. Brilliant.

I wanted to stay in this hotel with my family for the new year period and wanted to get a confirmation of the booking. It all happened in June. However, no one from the hotel got back to me. In the course of July and August I tried to get in touch with the reservation and sent three more messages, none of which were even acknowledged. When I finally managed to speak to a Sabrina from the reservation I was told the rooms were no longer available because as she claimed she did not received any of my messages (however, e-mail seemed to be working just fine when I sent them yet another message the same day). As a result I am left with a very difficult task of booking elsewhere at this point. So if you do decide to stay in schweizerhof hotel make sure you get an immediate answer from them or you risk wasting your time writing frustrated reviews of holidays that never happened due to the lack of hotel staff professionalism.

This was our second stay at the Schweizerhof, this time as an independant traveller with our dog.
We stayed for 8 nights and enjoyed everyone. This is a very well run hotel with the owners very much involved in the day to day business.
Our room was lovely, very clean with a fab view, Henry enjoyed laying on the balcony after a days walking.
The facilities are excellent, the pool/sauna and the new "Wave" area where we relaxed every day after walking. I enjoyed the outside jacuzzi (Even in the rain).
The highlight is the food. Breakfast selection is emense and well presented. Evening meals are also very good. We were half board and in 8 days there wasnt one course of the 5 course meal that we didnt like. We were very well looked after on our wedding anniversary, our table was decorated, we had a glass of champers and a special dessert made, it was all very much appreciated.
I think Saas-Fee is an incredible place to spend a holiday, and if you spend it at the Schweizerhof you wont go wrong.
We are returning next year.