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Hotel Paradies – reviews, photos

5.0 of 5
Muglin, Ftan CH-7551, Switzerland
Hotel amenities
Hotel Paradies
Ranked #1 of 3 hotels in Ftan
4.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    14
    6
    1
    2
    0
Date Rating
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Paradise lost”
2 of 5 stars Reviewed 27 December 2008
2
people found this review helpful

After a recent management change, the property has been slightly refurbished, making the interiors of this place very appealing. Unfortunately, some aspects got overlooked, particularly the quality of beds (hard mattresses, separate beds that are so light that they move easily on the hardwood floor, no down feather beds) .

What struck us most is that during the entire stay we did not feel we were in the Swiss alps but instead in a Hamburg town hotel, which is where most of the staff was imported from very recently. With one exception, none of the staff was able to understand or speak any of the two local languages, which we found rather striking.

The biggest disappointment however, was the cuisine. Announced with 18 Gault Millau points, we obviously arrived with high expectations. We joined the 'festive' Christmas dinner, which was nothing but a bland and uninspired combination of rather standard fare (a lot of foie gras but nothing else on one plate, hard-and-dry-cooked duck together with various pieces of vegetable that we could only distinguish by color on another one. The next day, we were treated to Raclette, a Swiss dish. The cheese was simply without taste, as were the accompanying pickles. An absolute disappointment.

And finally, after we had shed out a significant amount of money without asking for a discount, the hotel manager, who happened to be in the reception area during our checkout, avoided to even say goodbye to the guests who had dared to complain a day ago and instead rushed away into her office.

  • Liked — The location, views and the interior design
  • Disliked — The staff, the beds, the inconsistency of the cuisine
  • Stayed December 2008, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask jfkunz about Hotel Paradies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“Pricey but worth it”
4 of 5 stars Reviewed 9 August 2008
1
person found this review helpful

My husband and I have stayed in the Engadine previously (in Ardez, at the Schorta's Alvatern, a perfectly adequate property with excellent food). We were so happy we decided to upgrade, however -- the Paradies transformed our trip from a practical hiking holiday into an amazingly romantic weekend.

By the way, we made all our reservations by contacting the hotel directly by email, in English, and received immediate replies. The staff was all very kind in speaking English to us when things got too complext for our German. We enjoyed our first visit so much, we went back two weekends later, and had similarly positive email experiences. I wonder if there has been a staffing change since the review which complained issues with email response.

We splurged and got a suite with a living room -- we had two terraces and each room had the same amazing, amazing view. If you were too tired to hike or otherwise be out and about, just laying on the chaise lounge absorbing the view was a worthy day's activity. The bed was standard Swiss (two twins pushed together) but very comfortable, with heavenly cloud-like duvets. Very nice, large bathroom. Large walk-in closet perfect for year-round use (lots of room to sort out wet/snowy things). The pine that they used in constructing much of the room gave the place a lovely smell.

Although all the rooms are supposed to have great views, if you are sad at the lack of a terrace in your room, just go and enjoy lounging in the elegant indoor and outdoor terrace areas, where you can get a drink or lunch or laze on one of the couches. Breakfast is a hearty buffet that caters to both European and American tastes. They will make you anything you like for lunch -- we requested something not on the menu (salad with broiled chicken on top) and they made it taste out of this world. We ate in the "middle" fancy restaurant one night (good food, a bit too high brow for us) and the tradiational Engadine restaurant one night (much more our speed). We never had the chance to try the gastronomic restaurant but I'm sure it would have been a show-stopper. A few of the nights we didn't dine at the hotel, we either ate at our hike's end-point, or went back to Schorta's Alvetern via the alarming half-paved road, and tucked into their simple and hearty fare.

  • Liked — The comfort, views, and location.
  • Disliked — The fanciness of two of the three restaurants, and the so-so spa.
  • Stayed June 2008, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask BriggsCass about Hotel Paradies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Excellent - however online / mail inquiries are constantly ignored”
4 of 5 stars Reviewed 21 May 2006
3
people found this review helpful

Excellent hotel / great restaurant / increadibly friendly personel - if you happen to reserve a room.

However, online room inquiries by email seem to be ignored. Tried 3 times, the last time I received an answer 4 weeks later. My complaint was ignored again.

  • Stayed May 2004
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ZurichCH about Hotel Paradies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
“wonderful hideaway in eastern switzerland”
4 of 5 stars Reviewed 28 November 2005
3
people found this review helpful

I stayed 3 nights at the Hotel Paradise in October, 2005 and the area is wonderfully peaceful....a real stress reliever hideaway near the eastern border of switzerland/Austria. This hotel property overlooks a picture postcard valley of eastern switzerland. The air is crisp and clean at 4,000 ft. above sea level and the hotel sets on the side of a mountain. The hotel Chef/kitchen is EXCELLENT and the meals were simply wonderful. The hotel itself is 4 star but needs some renovations. The beds were too hard and the hotel staff needs to do a much better job cleaning the place as it is a 4 star swiss hotel. This hotel is a wee bit pricy for U.S. standards($225/night) but.... I will say the hotel service staff was 4 star and very helpful. Great area for hiking and try the thermal baths in the town/village of Scoul(6km away a real treat). Overall, a wonderful break from the city life and i will return again. This hotel and area is into WELLNESS and has wonderful programs of massage, relaxation, ect.

  • Stayed October 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uitikon, Switzerland
1 review
2 helpful votes 2 helpful votes
“Traumhafte Lage, aber...”
3 of 5 stars Reviewed 18 February 2012
2
people found this review helpful
Google Translation

  • Stayed July 2011, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask BikerIn_12 about Hotel Paradies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meike Bambach, Manager at Hotel Paradies, responded to this review
17 May 2012
Sehr geehrte BikerIn_12,

haben Sie vielen Dank für Ihre Anmerkungen bezüglich Ihres Aufenthalts im Hotel Paradies im Juli 2011. Sehr gern hätten wir Ihre Kritikpunkte persönlich mit Ihnen besprochen, leider waren Sie für uns nicht erreichbar. Bei den genannten Anmerkungen handelt es sich um eine Reihe von Missverständnissen, die wir auf diesem Weg gern ausräumen möchten.

Unser Grillabend ist so konzipiert, dass sich jeder Gast von allen Speisen mehrfach bedienen kann. Es gibt eine grosse Auswahl an Salaten, Saucen und Beilagen; das Fleisch wird auf Wunsch und à la minute zubereitet und serviert. Zum Abschluss werden in einem Silberwagen Eis, Früchte und unterschiedliche Saucen präsentiert – auch hier kann jeder Gast mehrfach nachnehmen. Käse steht nicht zur Wahl – wird auf Wunsch aber gern gereicht. Für den Fall, dass Ihnen diese Konzeption des Abends nicht bewusst war, entschuldigen wir uns – gern hätten Sie uns jederzeit vor Ort ansprechen können.

Sie hatten vor Ihrem Aufenthalt Mountainbikes mit Klickpedalen angefragt. Wir stellen unseren Gästen 4 moderne Mountainbikes und 4 elektrische Flyerräder zur Verfügung und leihen gern weitere spezielle Räder beim örtlichen Fahrradladen aus. Dies haben wir auch Ihnen angeboten, aber zu dem Zeitpunkt, als Sie sich verbindlich für diese Räder entschieden haben, hatte das Geschäft leider Mittagspause, daher erklärt sich die Wartezeit. Wenn wir Ihnen dies nicht verständlich kommuniziert haben, entschuldigen wir uns.
Ich selbst war mit meiner Familie während Ihres Aufenthalts in den Ferien. Ihre Annahme, dass sich die Tochter des Hauses ein Fahrrad geliehen hat, kann demnach nur ein weiteres Missverständnis sein. Dies ist auch der Grund, warum ich nicht persönlich für Sie zu sprechen war. Meine Stellvertreterin stand aber während meiner Abwesenheit jederzeit für die Wünsche und Fragen unserer Gäste zur Verfügung und es ist sehr schade, dass Sie sich nicht vor Ort geäussert haben. Bitte erlauben Sie mir noch den Hinweis, dass sich niemals ein Mitglied unseres Teams oder meiner Familie am Equipment des Hotels bedienen würde. Wir hoffen, dass wir die entstandenen Missverständnisse aufklären konnten und verbleiben mit besten Grüßen aus dem Hotel Paradies

Meike Bambach
Direktorin
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Additional Information about Hotel Paradies

Muglin, Ftan CH-7551, Switzerland
Price range (per night):* INR19,620 - 39,573

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