After a recent management change, the property has been slightly refurbished, making the interiors of this place very appealing. Unfortunately, some aspects got overlooked, particularly the quality of beds (hard mattresses, separate beds that are so light that they move easily on the hardwood floor, no down feather beds) .
What struck us most is that during the entire stay we did not feel we were in the Swiss alps but instead in a Hamburg town hotel, which is where most of the staff was imported from very recently. With one exception, none of the staff was able to understand or speak any of the two local languages, which we found rather striking.
The biggest disappointment however, was the cuisine. Announced with 18 Gault Millau points, we obviously arrived with high expectations. We joined the 'festive' Christmas dinner, which was nothing but a bland and uninspired combination of rather standard fare (a lot of foie gras but nothing else on one plate, hard-and-dry-cooked duck together with various pieces of vegetable that we could only distinguish by color on another one. The next day, we were treated to Raclette, a Swiss dish. The cheese was simply without taste, as were the accompanying pickles. An absolute disappointment.
And finally, after we had shed out a significant amount of money without asking for a discount, the hotel manager, who happened to be in the reception area during our checkout, avoided to even say goodbye to the guests who had dared to complain a day ago and instead rushed away into her office.
