We stayed at the hotel over Christmas and were greeted on arrival as if we were repeat clients. The family Schmid are so warm and welcoming and their staff is attentive and so pleasant.
The room we were given was light, airy, spacious, comfortable, clean and modern.
The bus to the ski lifts was efficient and when we were once stuck after the bus stopped, we phoned the hotel and they sent the driver out. That's service beyond the call of duty and truly appreciated.
The swimming pool, sauna and steam room were perfect after a hard day of skiing and the kids enjoyed it so much that they preferred spending the morning there instead of the slopes (a shock to my system!).
The only blight on what was otherwise a perfect stay (apart from the lack of good snow) related to the restaurant. Whilst we were vegetarians and the hotel made a real effort to accommodate us, we felt somewhat second class citizens. Despite being on half board, we ate out of the hotel some evenings.
We were also the only non-German speaking guests at the hotel, but that was perhhaps due to the time of year as it seemed that many of the guests had been going there at Christmas for years.
So, apart from the restaurant and dinner, a perfect place to stay and a perfect hotel if you choose Flims as your destination.
