You can't fault this hotel. The staff are friendly and helpful. The owner Peter Hotz is friendly and welcoming. The food is top class and if you stay for a week, and have the dine around option, you can eat for one night in the Barga which is exceptional. I have no idea where the previous reviewer stayed nor what his expectations were but I can't believe anyone who stays here would be dissappointed.

Att’n Peter Holz

I write to express my wholehearted disappointment at the service we received at your hotel 27/12 – 03/01. You have a wonderful facility with a delightful location and incredible facilities which is completely ruined by the people and service within your establishment. I travel regularly for work and I am incredulous at the amazingly poor attitude of your personnel. Rude, surly, un helpful overly beauracratic, miserable the list of wholly negative sentiment is un-ending. Some specific examples

On arrival you will find most guests have had a long journey and do not wish to be met with petty form filling which after 6 months of email exchange should be un-necessary.
When seated for breakfast some service which provided hot beveredges within a reasonable time would be positive.
At dinner the service was truly awful; slow un-reliable and only improved after repeated complaints.
For your heavily promoted “New Year Ball” we were seated in the lobby of the hotel furthest from the band whilst our regular table was sold to “more deserving” guests.
You charge the ridiculous petty amount for a replacement room key
Your accounting staff fail to provide an accurate account; refusing even to correct this until “keys” are returned.

I only hope that no future guests are exposed to this un-remitting pathetic service. I will attempt to ensure no individual I am connected with is ever forced to endure the awfulness of your personnel.

Hoping never to be unfortunate enough to contact your establishment again.

Yours sincerely


Ian Harley

We booked half-board at this hotel through Powder Bryne for a week in July. The attraction was the Powder Bryne's Kid's club (only available for certain times of the year and only when you book through PB).

The hotel was very relaxing - with a fantastic spa (3 sauna's, 3 types of shower etc). There is a large indoor pool and a jacuzzi one. There were a few nice touches - such as free tea and cakes 3pm -5pm and a piano player in the evenings.

The breakfast buffet was extensive but the half-board dinners a disappointment for a hotel of this class and the wine very expensive. If you go to the Hotel owned La Clav restaurant next door there is a discount of only 10 euro - which is derisory!

Our room - which we shared with our two children - was too small for four. There was no light on the balcony (important when sharing with young children). The staff did nothing to help so we managed to rig something up ourselves.

Flims is wonderful in Summer - so much to do. Without the kid's club we would not return though.

This hotel has an excellent spa as mentioned in all of the reviews. The staff are friendly and the rooms are good, although not spotless. Housekeeping could be improved.

The big let-down is the half-board restaurant. The food is average with very small portions. You need to ensure that you take a large portion of salad from the salad bar, otherwise you won't get enough to eat. Portions of meat and fish dishes are laughable. Restaurant service can also be somewhat hit and miss.

If you go for one of the package deals, the prices are fairly good for what is offered. However, for short stays (1-2 nights) you can get far better value for money.