I stayed on a school trip with a group of around 80 pupils. When we arrived we loved the location but when we went inside our ideas changed. The restaurant was full of dust collectors and unclean bowls and plates. Our food was not good as one night there were hairs on the food and we were given beansprouts in the vegitairian opption despite the threat of ecoli. The money taken with us was supposedly for buying presents but during the four nights staying at the hotel all our money was spent on food. The matresses were uncomfortable and you colud feel the springs badly, the bathroom had no lock and much of the room was covered in dust. However it was within walking distance from the chair lift and looked right onto the river. It is a beautiful village at the bottom of the valley and I am sure the chinese food served there must have been okay as other people were chosing to eat there. The school trip food was not good. One of the rooms had a staircase going up the back leading down to the chinese. There was a strong smell of cigarettes and chinese food leading up the stairs. The staff were generally really friendly but the woman running the restaurant had a strict plan of the dining room and if there were too many people on one table she would move them away. The windows were not very strong, single glazed and one as you opened the latch whole window fell into the room. In the backrooms it was difficult to sleep as the rubbish was taken out onto the cobbled street in a shopping trolley which was very noisy. There was a church bell that went off every 15 mins. I know the hotel cannot prevent it ringing but they could prevent the sound getting in. The carpets were not very clean and one looked as if an iron had fallen on it. My advice to people staying there would be if you must stay there get a room at the front as it is not as noisy and you can see the river. If you don't have budget ristrictions stay somewhere else.

The rooms have to be checked for little repairs like shower heads etc. repaired. The breakfast area needs a jolly good clean and the hotel need some paint and refurbishing

We go since several years to this hotel.
Annie isn't the managing lady, that's misses Dai! Annie helps everyone everywhere she can. She's a lovely person living for her job!
When we came for the first time, the hotel wasn’t so nice indeed, because the present owners hired the place and could not change anything till they bought it. Since that time they are rebuilding the rooms, putting new furniture. So what are they talking about?
We stayed there when they were visited by English schoolboys: awful creatures, never content, never listening to their teachers. Teachers which had not the courage to argue their students!!! Annie had to rule and arrange everything.
So shut up and stay at home! Better for Germany and other hotel-guests that won't be woken up at night by the running and howling of some students that would’nt feel good even in a five stars hotel.
Breakfasts and meals were always ok for us, and we know about good eating!
Read the words of their own busdriver, that says enough!
We recommended the hotel to friends and family: no one complained!

We went as part of a school group of 50 over the summer and, though we were not expecting luxury, what greeted us was appaling. The bedrooms contained broken bedframes, unwashed sheets, mould and damp in every corner, rotting window frames and cracked windows, dirty, grubby bathrooms with no hot water and soggy, damp carpet. The rest of the hotel was very dated, with a dingy and extremely odd 'guest lounge' and crowded restaurant space and clutter including chinese busts and statues, far to many potted plants, a fish pond, huge tapestries and pictures. The carpets were worn and several of our party tripped on them, the staff were friendly spoke no english and our german teacher and group leader told us that their german wasnt much better than their english. The food was revolting, watery, greasy soups followed by a whole chicken each and shop bought ice cream. Overall, our stay was very unpleasant, however, the situation on the rhine and the prettiness of the town made up for it.