The Mercure Hotel was clean and in a excellent position for walking into town - but we were very disappointed in the charges for almost everything. No hospitality tea/coffee without a charge! No snacks ( biscuits etc) without a charge. No complimentary bottles including water without a charge. The smoking area outside at the rear of the hotel was ok BUT the smoke drifted up into our room which wasn't very pleasant. Very noisy corridors - very echoey, telephone ringing for no apparent reason in room and toilet making a gurgling sound - maybe twice/three times a night - during the night wasn't very welcoming either. The staff appeared to be pleasant enough but not very happy and friendly as you would have thought being in the public sector. On leaving, no-one asked if we enjoyed our stay - just seemed to eager to take the money for all the hidden charges. Would not stay there again.
- Accor Hotel Hameln
