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Mercure Hotel Frankfurt Airport Neu-Isenburg – reviews, photos

4.0 of 5
Frankfurter Strasse 190, 63263 Neu-Isenburg, Hesse, Germany
Hotel amenities
Mercure Hotel Frankfurt Airport Neu-Isenburg
Mercure Hotel Frankfurt Airport Neu-Isenburg
Mercure Hotel Frankfurt Airport Neu-Isenburg
Mercure Hotel Frankfurt Airport Neu-Isenburg
Mercure Hotel Frankfurt Airport Neu-Isenburg
Mercure Hotel Frankfurt Airport Neu-Isenburg
Ranked #2 of 11 hotels in Neu-Isenburg
3.5 of 5 stars 69 Reviews
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69 reviews from our community

    Trip type
Traveller rating
    11
    35
    15
    5
    3
Date Rating
Coventry, United Kingdom
Top Contributor
86 reviews 86 reviews
Reviews in 39 cities Reviews in 39 cities
22 helpful votes 22 helpful votes
“Practical Business Hotel”
3 of 5 stars Reviewed 31 January 2012

I have stayed here many times over the past two years as its close to my German office. This is a very practical and functional hotel. The bedrooms are comfortable without being special, the restaurant serves decent food and at a reasonable price, breakfast is good as well. The bar area lacks atmosphere and its not somewhere for more than a quick drink.
Overall its practical, clean, with no real downsides but not a very exciting place to be for long.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Martin H about Mercure Hotel Frankfurt Airport Neu-Isenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Good if you need to stay in neu isenburg”
3 of 5 stars Reviewed 25 November 2011 via mobile
1
person found this review helpful

I stayed at this hotel 3 times this year. The rooms are rather small, the bathroom tiny, the furniture not the newest.... Still clean and a good choice if you need to stay south of Frankfurt.
The breakfast is Very good and there is free Internet included in the package. This way thishotel justifies the rate we pay.
Last summer the a/c was not working and they have not managed to fix it during one week. This time I realized you could not heat up the room, as the control panel did not allow more than 22C.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask 69ozzy about Mercure Hotel Frankfurt Airport Neu-Isenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Brisbane
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not what it was described to be...”
2 of 5 stars Reviewed 2 November 2011

We were two of the Unfortunates, which were caught out by the recent QANTAS grounding and consequently had our travel plans thrown into chaos. Consequently, we were forced to overnight in Frankfurt. Being a long standing member of ACCOR we decided to book our overnight accommodation through their website. We just wanted a hotel located close to the airport such that we could easily board our outbound flight the next day. The website described this hotel as being close to the airport, so we booked only to discover when we jumped into the Taxi that it was in fact some 10 kms away and resulted in a 27 Euro cabfare each way.
Upon checking in, we noticed that the paperwork detailed a room price some 40 Euro above the online price we had booked. When challenged, the desk clerk indicated that it had been amended to include breakfast which we had not requested. This was corrected.
Once we had gone to the room we discovered that the "features" were not as described on the website. We had booked a so called "Privilage" room which was supposed to include a king-sized bed, wifi, newspaper and a VIP bathroom, none of which were present in the room.
Overall, this proved to be an expensive overnight stay taking into account the cabfare of 54 Euro. We would have been better off staying at the airport Hilton for a comparable overall price. We were also disappointed that the hotel had chosen not to honor its commitment to provide a room which matched the standard and features detailed on its website at the time of booking.
Given this experience, it is unlikely that I will be renewing my ACCOR membership.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hamburg, Germany
Senior Contributor
46 reviews 46 reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
“Practical business hotel without any downsides”
4 of 5 stars Reviewed 17 October 2011

Stayed here two nights for business. Rooms are functional, bathrooms are small but modern. Breakfast was very good - lots of choice. Service was friendly and efficient.
Only downside: internet access was fairly expensive with 9.50 Euro/24 hours.

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask yellowduck about Mercure Hotel Frankfurt Airport Neu-Isenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“well worth”
4 of 5 stars Reviewed 6 October 2011

After arrival discovered that accommodation was booked only for single room and me only and not my girl friend who was traveling with me. After discussions we were allowed to use the room. I would that there was a bit of difficulty with language and understanding but they were overcome. The only problem was that it was quite warm in the room and the air conditioner did not work so we were given a fan to use. I would stay here again if need be but will check reservation before hand.

Room Tip: ask for rooms at back because the noise from road can be very loud.
See more room tips
  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask shelley370 about Mercure Hotel Frankfurt Airport Neu-Isenburg
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Additional Information about Mercure Hotel Frankfurt Airport Neu-Isenburg

  • Mercure Neu Isenburg
Address: Frankfurter Strasse 190, 63263 Neu-Isenburg, Hesse, Germany
Price range (per night):* INR4,613 - 12,617

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