“Excellent, great staff. Housekeeping the only letdown.”
I stayed in this hotel for almost a week, with a fighter at the time of some kickboxing championships. The hotel was full of martial artists from all over the world but they seemed to cope very well and all of our service was excellent with few exceptions.
One was that when I arrived they wouldnt give me a bottle of water at the bar in the lobby because a credit card hadn't been put on the room to guarantee it. This was very annoying after an 8 hour flight and a 90 minute drive from Frankfurt.
Housekeeping staff assumed we weren't in and continually opened the door and walked straight into the room with a passing tap on the door which was extremely intrusive so remember to put your Do Not Disturb on the door if you are in the room. They also neglected to clean our room on the last day.
The breakfast and lunch staff were great, especially Fabian, and made changes to accomodate our circumstances, they even took some photos of the manager with my partner (who is quite famous in the fighting world) and all signed a big card for us to take away as a souvenir.
Great breakfast and good lunch menu with a little terrace outside. The hotel is quite isolated though, so not a good place if you'd like to be able to walk down the street.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC