If it is the small things that matter, NH Rhein Mein is an abject failure.
First, this is NOT an airport hotel. It is about 15 minutes away from the airport. On getting to the hotel: It took me two hours to get there from the airport because TWO different NH shuttle drivers gave me bad information about which NH shuttle to take. (Apparently there are two NH “airport” properties with similar names. Great planning, people.) The desk clerk at the hotel to which I was mistakenly delivered told me, “This happens all the time.” Message to NH managers: If this happens “all the time” you have a problem you need to correct.
After a hard day of travel, I tried to order room service at about 5 p.m. This was after the waitress in the bar didn’t know what time the restaurant opened. When I tried to order pasta with tomato sauce (which was on the room service menu) I was told she would have to “check with the kitchen” to see if room service was even available. I tried for 10 minutes to get the order placed and finally gave up. This was typical of my NH experience. If you end up at this hotel, there is a little town about a kilometer away—an easy and nice walk. The town has a number of restaurants.
I was at the hotel during a conference that featured loud and obnoxious attendees. Among other things, they proved how thin the hotel's walls are.
Finally, this is a pretty tired hotel in need of some upgrading. I don’t really care about that because it was clean and functional, but I find it worth mentioning, especially given the price. I have stayed in about three dozen hotels in the last year. This one ranks very near the bottom of my list. And for over $200 a night? A stunningly disappointing performance from NH.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 September 2011
Thank you very much for your posted feedback.
Insufficient information from our front desk staff are as unsatisfying as the service you experienced in our restaurant.
We took your comment as a chance to discuss all points mentioned with the team to ensure that those happenings remain the exception.
We would like to apologize for the inconveniences you experienced during your stay and hope to welcome you once again at one of our NH Hotels to convince you of our quality and service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC