We booked here on a recent business trip and discovered we had 2 single beds. As we only had 10 minutes to check in and change for a dinner meeting, we didn't bother to change as we just didn't have time. We arrived back at the Hotel after Dinner and decided to have a drink in the bar, there had no GERMAN wine only dry, no Malibu, no disaronno so I asked for a Pina Colada... what a mistake, the ice cubes were solid and it tasted like a milky Baileys gone wrong. The room was so hot through the night and no air-conditioning so we had to open a window and listen to the local traffic. The breakfast was poor, hard probably frozen croissants and a deserted Hotel. I wont stay here again as it was clear by the non existing guests that we had made the wrong choice.
Room Tip: Ask for an air-conditioned room with a double bed!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 November 2011
Dear Emma,
let me start by thanking you very much for your review on tripadvisor. Unfortunately, you did not create a contact. We would be pleased if you give us your contact details, so we can get in touch with you in this regard.
Sincerely,
Your Team of BEST WESTERN Grand City Hotel Düsseldorf Mettmann.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC