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Best Western Grand City Hotel Duesseldorf Mettmann – reviews, photos

4.0 of 5
Peckhauser Strasse 5, 40822 Mettmann, North Rhine-Westphalia, Germany
Hotel amenities
Best Western Grand City Hotel Duesseldorf Mettmann
Best Western Grand City Hotel Duesseldorf Mettmann
Best Western Grand City Hotel Duesseldorf Mettmann
Best Western Grand City Hotel Duesseldorf Mettmann
Best Western Grand City Hotel Duesseldorf Mettmann
Best Western Grand City Hotel Duesseldorf Mettmann
Ranked #2 of 5 hotels in Mettmann
3.0 of 5 stars 56 Reviews
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56 reviews from our community

    Trip type
Traveller rating
    7
    16
    19
    10
    4
Date Rating
Laceby
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“clean,and just right”
4 of 5 stars Reviewed 23 December 2011

Stayed there with Leger Christmas Market tour. Hotel clean, welcoming and very helpful. I requested pillows on arrival and got them straight away. Breakfasts buffet style ample and good value. Restaurant on night good value too. Can't fault it at all yes rooms were smallish but we are only in them to sleep, beds large and very comfy, shower great would recommend this hotel

Room Tip: They are all the same we stayed on 3rd floor no problem
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JanWilkins about Best Western Grand City Hotel Duesseldorf Mettmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brecon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“welcoming and clean”
4 of 5 stars Reviewed 29 November 2011

we have just stayed here for a three night break with ledger coach holidays the room was not over large but the twin room we shared was fine everything was nice and clean bedding towels etc however we did request a extra pillow on arrival and again the following day it never arrived dispite assurances. The breakfast was perfectly ok with plenty of choice infact was expecting only continental but full english also avialable ,we had a evening meal only on one night this also was very nice only had two courses but four available for 19 euros drinks in the bar were expensive but so are many hotels. It was a little out of town but we walked to the village for the christmas market which was lovley and it took us only twenty minutes a very pretty villageThis is good hotel overall one thing i would of liked was tea/coffee making facilities there was however a mini bar at usual cost

  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mollymop50 about Best Western Grand City Hotel Duesseldorf Mettmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MET21, Manager at Best Western Grand City Hotel Duesseldorf Mettmann, responded to this review
2 December 2011
Dear Sirs,

let me start by thanking you very much for your review on tripadvisor.
Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests.
Should your travel plans bring you to Mettmann again we would be delighted to welcome you again in our hotel.
With best regards,
Your BEST WESTERN Grand City Hotel Düsseldorf Mettmann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taunton, United Kingdom
Senior Contributor
43 reviews 43 reviews
Reviews in 21 cities Reviews in 21 cities
62 helpful votes 62 helpful votes
“Not a good stay.”
2 of 5 stars Reviewed 17 November 2011
1
person found this review helpful

We booked here on a recent business trip and discovered we had 2 single beds. As we only had 10 minutes to check in and change for a dinner meeting, we didn't bother to change as we just didn't have time. We arrived back at the Hotel after Dinner and decided to have a drink in the bar, there had no GERMAN wine only dry, no Malibu, no disaronno so I asked for a Pina Colada... what a mistake, the ice cubes were solid and it tasted like a milky Baileys gone wrong. The room was so hot through the night and no air-conditioning so we had to open a window and listen to the local traffic. The breakfast was poor, hard probably frozen croissants and a deserted Hotel. I wont stay here again as it was clear by the non existing guests that we had made the wrong choice.

Room Tip: Ask for an air-conditioned room with a double bed!
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  • Stayed November 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask EmmaTippy about Best Western Grand City Hotel Duesseldorf Mettmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MET21, Manager at Best Western Grand City Hotel Duesseldorf Mettmann, responded to this review
23 November 2011
Dear Emma,
let me start by thanking you very much for your review on tripadvisor. Unfortunately, you did not create a contact. We would be pleased if you give us your contact details, so we can get in touch with you in this regard.
Sincerely,
Your Team of BEST WESTERN Grand City Hotel Düsseldorf Mettmann.
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Reviews in 2 cities Reviews in 2 cities
“quiet and relaxed”
4 of 5 stars Reviewed 4 October 2011

room was small but fine for somewhere too sleep didn t plan on spending much time in room very clean and clean towels daily staff all very helpfull we were unsure how 2 return 2 airport and receptionist was very helpful. the spa was very good and clean. unable 2 comment on food as only ate lunch one day but was fine drinks in bar was an issue as we were well overcharged it said on menu 4.50 euro s thou we we re charged 8 euros 4 one beer!!!! only drink we had. mettmann a very quiet area and we were led 2 believe by staff there was only one pub in town when infact we found several and we re made 2 feel very welcome not much else 2 do fine 4 a wkend break wouldn t stay 4 a week or with children!!!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jennifer C about Best Western Grand City Hotel Duesseldorf Mettmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MET21, Manager at Best Western Grand City Hotel Duesseldorf Mettmann, responded to this review
17 October 2011
Dear Jennifer,

let me start by thanking you very much for your review on tripadvisor.de.

We were very pleased that you enjoyed your stay in our hotel.

We do everything to make the stay of our guests so pleasant as possible. We appreciate your honest opinion and want to thank you. Because only then it is possible for us to work on mistakes to avoid this in future.

Should your travel plans bring you to Mettmann again we would be delighted to welcome you again in our hotel.

With best regards,

Your
BEST WESTERN Grand City Hotel
Düsseldorf Mettmann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Overpriced not for the English”
3 of 5 stars Reviewed 30 July 2011

We stayed here on a European trip and had booked a superior room. They firstly checked us in to a standard room which was the size of a matchbox until I pointed out their mistake. The superior was much larger with a two seater sofa, but nothing soecial. Old TV, two single beds, room overlooking the car park quite disappointing as we paid about 80 pounds ber night. We had to request tea coffee and kettle as weren't in the room. Every day the same, had to request. The bistro food was nice and reasonably priced. the sauna and spa jets good. However the gym was only open from about 5pm which after a busy sightseeing day is not very convenient or tempting. Early morning opening would have been more appropriate when most people are keener to exercise. didn't try the breakfast as paid enough for the room. Room service menu not bad but some extortionate service charge for the privillege of bringing a tray to the room so we didn't bother. I say Not for the English as there was no tourist information as such, more for the business person and not much in English although I speak some German. Reception fairly helpful and anything requested was immediately attended to.

Room Tip: Superior room a must as standards tiny. Preferably not overlooking the car park.
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  • Stayed May 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Honesty183 about Best Western Grand City Hotel Duesseldorf Mettmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MET21, Verkaufsleiter at Best Western Grand City Hotel Duesseldorf Mettmann, responded to this review
3 August 2011
Sorry!

Dear Sirs,
thank you for the time you have taken to evaluate our hotel on Trip Advisor.

We really regret, that you were not satisfied with our service during your stay in our hotel.

We do everything to make the stay of our guests so pleasant as possible. We appreciate your honest opinion and want to thank you. Because only then it is possible for us to work on mistakes to avoid this in future.

Should your travel plans bring you to Mettmann again we would be delighted to welcome you again in our hotel.

Best regards,
Your
BEST WESTERN Grand City Hotel Düsseldorf Mettmann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Best Western Grand City Hotel Duesseldorf Mettmann

  • Best Western Mettmann
  • Ramada Mettmann
  • Mettmann Ramada
Address: Peckhauser Strasse 5, 40822 Mettmann, North Rhine-Westphalia, Germany
Price range (per night):* INR3,081 - 16,187

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