For the hefty price tag you arrive with great expectations. The first disappointment occurs upon arrival, when you have to deal with your luggage on your own, and a frosty german welcome. Overall, the hotel has a great location, and the product is well looked after and maintained. Unfortunately there is little service culture one can feel through the hotel. Though a number of employees stand out with their individual performance, such as Daniel and his female colleague in banquets, also Susanne in the restaurant, and a lovely young, blond lady at reception. But the rest of the team generally appear to be too busy to deal with guests, or to be friendly, or even make a guests' stay more pleasurable. No management presence has been observed during the 4 days we stayed, nor has management introduced themselves. Considering that we were part of small wedding group, who decided to spent this very special day in the hotel, this is very poor. Food was very good, a very pleasing Scandinavian atmosphere, but very overpriced for the actual service performance received!
