We checked into this hotel and were given a very sparse room. There is really no place to put two suitcases let alone unpack. The rooms are dated and the amenities limited. We had booked 13 rooms for business and were unable to cancel three of them due to travel issues we had to pay for them. Two people were delayed by a night and they charged for these rooms also and when they checked in, their original rooms were not available and they were given smoking rooms. There is one outlet in the room and if you have multiple items to charge or plug in, good luck. There is no refrigerator, just an empty cabinet from one. One afternoon I was going back to the room and a gentleman was following me, it turns out they had given him the same room. He had a key and opened my door to my room, I was a bit frightened and accompanied him to the front desk-never given an apology for this. The front desk was very uninterested in anything we requested. The breakfast was fair, someone broke a glass on the counter by the juice and the waiter cleaned up the floor with a brush and then cleaned the counter with the same brush. After that I chose to skip breakfast! Ordered a salad and pasta dish from room service and it arrived with no dressing and the pasta was horrid, overcooked and cold. Again, not a service oriented hotel. We are Mercure frequent guests and there are no amenities for their program at this hotel. Internet was supposed to be included because we had so many rooms but we were charged for it at check out. Will never stay here again.
