We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Back to Mercure Duesseldorf Neuss

Mercure Duesseldorf Neuss – reviews, photos

4.0 of 5
Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
Hotel amenities
Mercure Duesseldorf Neuss
Ranked #7 of 18 hotels in Neuss
3.5 of 5 stars 69 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

69 reviews from our community

    Trip type
Traveller rating
    19
    25
    16
    8
    1
Date Rating
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
“Very Average For The Money”
2 of 5 stars Reviewed 19 October 2011

Recently stayed at this purportedly 4 star hotel and it really was no better than a Travel Inn.

Ok where to start. The good bits:

The reception looks clean and smart.
The restaurant food was very very good

Now the bad bits:

The pillows in the room were ridiculous. I have never ever ever slept on pillows like these in my life, they were little more than very small bags of rags, even with 4 of them it was extremely uncomfortable.

The Duvet on the bed was a single duvet on a large double bed.

The internet was sporadic and two nights of the six I stayed it wasn't working.

The internet was expensive

The maid service was minimal, they make the bed and that's about it

Other peoples hair was on the bathroom wall in the shower.

They provide no shampoo, shower gel. Just a container of generic rubbish bolted to the bathroom wall.

The Bar is often closed so if you want a beer before you go out for dinner you have to sit in the restaurant.

All this for 120-160 euro a night.

There is NO WAY this is a 4 star Hotel !!!!

  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask OFM77 about Mercure Duesseldorf Neuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Brighton
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Conveniently located hotel with good service and amenities”
5 of 5 stars Reviewed 15 August 2011

We have stayed in this hotel at least half a dozen times. The location is great: one just drives off the motorway and turns into a quiet cul de sac. The service is always very friendly. The food is good, and while not cheap still reasonably priced and always very good quality. The breakfast is fantastic. If we could have one wish then it would be a children's menu, as the only thing they offer is half portions of adult dishes, although we have found them accommodating with special wishes.
There is even a small pool, about 10x5 metres, and about 135cm deep.
The rooms are well kept and clean. There is some road noise in the background if one sleeps with the window open, but it's fairly faint.
Altogether a very pleasant and friendly place.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“OK hotel but don't believe the website”
3 of 5 stars Reviewed 2 July 2011
1
person found this review helpful

On the website it says there are 115 air-conditioned rooms and in the room tea and coffee making facilities. Neither of these is completely true. There is tea/coffee, but only for 'business' rooms at more cost, and you cannot lower the temperature in your room. I stayed on one of the hottest days of the year and it was stifling.
The hotel is a long way from anywhere unless you have a car. It's in a suburb of Neuss, which is pleasant enough but apart from a few shops and small restaurants it is just houses.
The breakfast is OK, with plenty of variety.
There is no free wifi. There is a computer in reception with free internet access. For internet access in your room you have to pay online. The website mentions a 'dataport' in the room but I was not offered that.
The bed is quite comfortable and the bathroom was OK. The hotel was clean.

  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask CaseyBe about Mercure Duesseldorf Neuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcestershire
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Standard Fare”
3 of 5 stars Reviewed 6 May 2011

A good no frills/standard hotel. Staff were very polite and answered queries very well. Breakfast good. All reasonably priced.

  • Stayed May 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask rinkster about Mercure Duesseldorf Neuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
gent
1 review
“dirty toilet or smoking room”
3 of 5 stars Reviewed 17 April 2011

  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

Travellers who viewed Mercure Duesseldorf Neuss also viewed

Swissotel Duesseldorf / Neuss
4 of 5 stars 118 Reviews
Neuss, North Rhine-Westphalia
Show Prices ABS:HotelCheckRates-d199508?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
All Seasons Dusseldorf-Neuss
4 of 5 stars 85 Reviews
Neuss, North Rhine-Westphalia
Show Prices ABS:HotelCheckRates-d201992?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Holiday Inn Dusseldorf-Neuss
4 of 5 stars 63 Reviews
Neuss, North Rhine-Westphalia
Show Prices ABS:HotelCheckRates-d217180?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 18 hotels in Neuss, ranked by popularity »

Been to Mercure Duesseldorf Neuss? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Mercure Duesseldorf Neuss

  • Accor Duesseldorf Neuss
Address: Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
Price range (per night):* INR3,400 - 17,388

Owners: What's your side of the story?

If you own or manage Mercure Duesseldorf Neuss, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Mercure Duesseldorf Neuss
Show the lowest price for this hotel (from our partners)
Show Prices