Stayed over New Years and have to say first that we did have one of the largest, roomy units in the Hotel (rm 328). Room was very clean, bedding was fine, housekeeping staff were very friendly and accomodating ...we asked fore extra blankets and they were there immediately with big smiles. Staff in both the lounge and the restaurant were attentive and friendly and the food was fine. Security fellow was friendly and interesting.
There was one glitch... when you check in, they give you both room keys (metal not plastic) and ski locker keys. The number you might want varies and in our case we had 3 room keys and a few locker keys. They cost around $25 each if lost. At check out, there was a descrepancy and they were trying to charge us for a lost ski locker key. It all got worked out but this is my RECOMMENDATION to the manager...When people check in and you decide on the number of locker and room keys they will be issued, pull up a receipt and have people initial that they have the right number of keys on paper, and make any changes accordingly. This was stressful because of an error at the desk so this would help alleviate any mix ups?
This room was expensive but it was New Years and we booked late so all in all, reasonable value for your money.
All in all, a good stay.
- Hotel At Big White