We liked the location, staff were courteous but that's about it. For $250+ /night I was not impressed that our toilet was constantly running and our furnace kept going out which is the only heat in the suite aside from a baseboard heater in the bathroom. Our heat went out in the middle of the night and there were no extra blankets in the room. We had it re-lit by staff and we were told it happens all the time, so why wouldn't you fix the problem. Also ski lockers were by far worst Ive ever seen as they had only a dozen cable locks for snowboards and about atleast a hundred ski locks. Out of at all the snowboard locks, half the cables were cut probably cuz of theft. The hot tub was Luke warm and not big enough for a 100 room hotel and we also had property stolen from our vehicle in the secured parkade. When I mentioned all of these things on checkout, the only thing the agent said was " sorry about that." she didn't even offer anything to remediate such a poor stay. In my opinion I would have offered something, all in all never staying there again
- Hotel At Big White