Hello,
The water (warm) barely works, the system, cannot handle too much people taking a shower in the building,
The laundry service is broken and the landlord does not want to help in fixing or helping.
Internet does no work when too much people are connected.
Some kitchen cookware are broken and even dangerous to use.

A very nicely appointed complex though 'chalet' is a bit of a misnomer, its really a large block with different sized apartments. Location is OK in that its 5 minutes from the centre, up a hill, and it isn't exactly ski-in, ski-out. Ski-in isn't easy for the non-expert and ski-out requires a walk of maybe a couple of hundred metros down an icy walk. This may seem picky, but everywhere else in VT is genuine ski-in/out.

The apartment has everything you'd need and the staff were really very helpful when we had problems (no hot water one evening, quickly sorted). Car parking at 70€ per week in the underground car park is necessary as there are no cars allowed park on-street in VT.

There is a (small) swimming pool and sauna, good enough to ease aching bones. There's free wi-fi but the number of connections isn't great so you may have to queue to get one. Once you're online then hold it and don't close the computer. Sitting on the free internet connection and blocking others my not seem like good citizenship but everybody else is doing it. Internet isn't fast by BTW, so no skipping home !

VT is at 2,300m in altitude so unless you're coming from a high altitude location it will take some days to become acclimatized. Sleep quality may not be great, and you may wake in the morning with a stuffy nose which quickly disappears, but that's what you get at altitude.

However, people come to VT for the skiing, and the skiing around VT is wonderful. Weekends are actually best as its the day for transfers as guests leave for home, or new guests arrive. If you're looking for a place which can accommodate a large group or extended family, then I'd recommend Chalet Altitude. I'm giving it a 4 rather than a 5 since it does look a little lived in and worn, but otherwise its pretty good.

From reading some of the other chalet reviews here you would think Alpine Elements had people staying in straw filled barns in a village no where near Arc 2000 and offered next to nothing. Our experience this winter was the opposite - great skiing and a real laugh.

The phrase, get what you pay for springs to mind. You pay a relatively low price for an Alpine Elements holiday which is all inclusive and you actually get a pretty good deal. The only poor part of our recent trip of 6 friends was the massive crowds at Geneva airport heading home and the slightly long bus transfer.

Our apartment block was new and well furnished, all the towels there and clean sheets (pillows were rubbish but I've had that in 5 star hotels in Paris - that's France). Our hosts were great fun, just gap year kids doing their best, but that was exactly what we expected. Numerous ski shops right next door and 3 bars. The ski lift linking into the main area is not ski in and out literally, but if it's too much to ask to walk 100m or less to access 400 acres of skiing you should probably do a less energetic holiday!

The pool and sauna are indeed a walk through the car park underground which was weird, but the only bad thing about it was too many kids, you just need to take flip flops to walk down. The cooking was generally good and plenty of wine. Being a group of 6 hard core skiers/boarders the chalet staff got on well with us and helped guide round the mountain but never overstepped the mark by letting things slack. Meals were always ready when we wanted and afternoon tea waiting from each day's skiing.

I've been skiing for over 20 years, done 3 seasons and my summary would be pretty simple: don't get carried away by descriptions of luxury etc, it isn't - look at the price, it's about a third of a luxury catered chalet. What you will get is a perfectly amenable ski holiday run for people with a sense of humour who are there to enjoy the snow and the socialising...at a reasonable price. If you're in your 20's, no kids and the thought of a hang over doesn't terrify you, you'll probably have a great holiday with this package.

Spent Christmas week at Chalet Altitude with family and friends (a wide variety of ages from 11 to 76!). The chalet was absolutely lovely with plenty of room for all of us (9 people) and very clean and comfortable. Our host for the week - TIM - was amazing! A fabulous cook - every meal was just fantastic and served with a smile. We couldn't have wished for a better person to look after us all-he is wonderful. A bus stopped just opposite the chalet which took us down to the slopes - this was easy to do and ran regularly. The view from our balcony was fantastic and a very good place to watch the fireworks on Christmas Eve. We also used the pool and sauna most evenings which was a perfect way to end a day on the slopes!! A lovely place to spend Christmas - but would definitely like to have Tim look after us again.