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Pierre & Vacances Residence l'Ours Blanc – reviews, photos

3.0 of 5
Avenue des Jeux, 38750 L'Alpe-d'Huez, France
Hotel amenities
Pierre & Vacances Residence l'Ours Blanc
3.0 of 5 stars 57 Reviews
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57 reviews from our community

    Trip type
Traveller rating
    10
    15
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    10
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Date Rating
1 review
1 helpful vote 1 helpful vote
“Good location, don't be fooled by fully renovated title”
3 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

We booked through travel agents, we picked hotel as it stated it had been fully renovated and looked lovely. We arrived at reception which looked promising, new and well decorated. However on allocation to our room we arrived to small bunk beds and an old room that hadn't seen any renovation since it was built. We went back to reception who advised they couldn't promise a renovated room and they checked and had no renovated rooms available. We had to pay an extra £70 for a newer upgraded room.....one like in the brochure. Other than this the hotel is ok, just be wary when booking...specify renovated room! Short walk from numerous ski lifts and in the centre of the village for restaurants bars etv

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask mmm_maltesers about Pierre & Vacances Residence l'Ours Blanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“If you want to be ripped off go here”
1 of 5 stars Reviewed 3 March 2011
2
people found this review helpful

We paid £1456 euros for a very poor quality one bedroomed appartment sleeping 5. The electrical sockets were hanging off the wall and one of the 3 did not work. The light fitting was falling out of the ceiling. There was only a hand held shower with no hook or shower curtain thus soaking the bathroom everytime someone showered. The fan in the bathroom was so clogged up with mould that it would not work. Walls were dirty and the very basic heaters had large burn marks in them. The double bed was very poor - a thin matress which completely dipped in the middle. There was no safety deposit box available in the room or at reception and it took the reception staff 4 days to finally find a kettle for the appartment (one was promised on the brochure). Everything was old and of poor quality and very limited storage space. On the plus side there was plenty of hot water and the balcony was nice. When we asked to moved we were told it was full. Some friends in our party had a room that was more modern and looked much nicer. The appartment was next to the ice rink and outdoor pool but had no service via the reception after around 8pm and overnight.

  • Stayed February 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Residence l'Ours Blanc, responded to this review
3 May 2011
Thank you for taking the time to post an account of your stay on Tripadvisor. We are sorry that you were disappointed with the furnishings in your apartment. We have been updating sections of this resort and unfortunately some rooms are in better conditions than others. Alongside this, we accept that our rooms can be on the small side for any groups traveling together. We advise therefore, that any groups visiting our resort check our website and brochure before booking for specific room measurements. We also advise that groups opt for a bigger berth room to ensure they have enough space to move around comfortably. If a customer is unhappy with a room they are allocated we will always endeavour to find a replacement room that is adequate and we sincerely apologise that during your stay we were unable to do this. We have noted this and will pass the information onto Management of the Residence for further consideration. We will also pass on to the hotel management that you did not have a safety deposit box and that there was no reception service after 8pm and overnight. We hope this apology goes some way to compensating for the negative points within your review.
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“no kettle or cups”
4 of 5 stars Reviewed 16 January 2011
2
people found this review helpful

no kettle or cups in the 3star rooms other wise ok place have been 3 times before all been ok

  • Stayed January 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask karindarley about Pierre & Vacances Residence l'Ours Blanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Residence l'Ours Blanc, responded to this review
15 March 2011
Thank you for taking the time to review your visit with us. We are pleased you enjoyed your stay with us in Alpe d'Huez although apologies for the lack of kettle and cups in the apartment upon arrival and hope this was both communicated and sufficiently dealt with by our in-house team. We hope you will stay with us on your next ski holiday.
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Nottingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Noisey location, can't swing a cat, poor service.... won;t rush back...”
3 of 5 stars Reviewed 3 January 2011
1
person found this review helpful

Just returned from a new year break with my husband and brother.
Booked the resport as it was supposedly 4 star (a rarety for apartments in france) and it actually showed as a one bedroomed apartment with separate sleeping area.....(another rartety in france)...... mmm not sure I'd call two single beds crammed together agaist 2 walls, 6 inches on one side and 12 inches on the other a bedroom.... the apartment was serviceable for a week, although you can't swing a cat..... Definatly didn't deserve a 4 star rating!..... It was in a good central location in the eveining for restaurants, pool etc.... but as others say a very long walk to lifts/pistes and very noisey with drunk revellers every night walking by....... when we opened the door for the first time we discovered the previous inhabitants were very very heavy smokers :-(...... We asked the reception to move us, they said there were no available apartments but they would send the cleaners in the next day..... nothing happended,.... the language barrier became a real issue and we were just ignored....... so eventually gave up, left all the windows and doors open all day and night and brought airfreshners and candles.... but the place was so stained and curtains invested it was a very unpleasant stay all week....clothes and bed linen wreaked of smoke after 24 hours... but suffered and kept the windows open.......won't rush back.....

  • Stayed December 2010, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Residence l'Ours Blanc, responded to this review
15 March 2011
Many thanks for posting your review. We are pleased that you enjoyed the central location of your accommodation. We are sorry that the level of cleanliness did not meet your expectations. Although we are confident our reception team endeavour to resolve any issues for guests who are disappointed with their apartment it is with great regret we were unable move you to an alternative apartment during your stay as the residence was fully booked. We do try to ensure a good level of English is spoken and customer service is offered at all of our reception desks, please accept our sincere apologies if this was not the case during your stay. In regards to the noise level, we do have a "no noise after 10pm" policy at our residences but regret that disturbances can still be caused by excessive noise within the ski resort itself. We have logged your review and passed your feedback on to head office and our management teams. As we are committed to improving all aspects of our service and accommodation we thank you for your feedback.
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Geneva, Switzerland
Top Contributor
144 reviews 144 reviews
Reviews in 73 cities Reviews in 73 cities
74 helpful votes 74 helpful votes
“Good value for money, but no frills”
4 of 5 stars Reviewed 4 August 2010
1
person found this review helpful

We spent several days in Alpes d'Huez as several family members were undertaking the tough annual triathalon. The room/suite is extremely well designed and thoughtout with cupboards and hooks in all the right places. The kitchen facilities were good, the bathrooms OK and the beds hard! Notionally the suite sleep 7 adults, but that is definitely a squeeeze, but four was very comfortable. The hotel has no other facilities and front desk service is limited to a few hours a day. As the property is very well located, restaurants, provisions and general access to everything is on the door step.
Good value both winter (ski in/out) and summer, but nothing fancy. We had no problem with noise and had a great panorama across the Alpes valley.
Security an issue!

  • Stayed July 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Pierre & Vacances Residence l'Ours Blanc

Avenue des Jeux, 38750 L'Alpe-d'Huez, France
Price range (per night):* INR4,013 - 6,520

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